Client Success Executive Specialist

Job Description
Act as strategic partners to our key local, regional and global clients
Is an internal and external innovation agent. Drive change for faster reaction to changing market requirement.
Is considered known experts in their market (industry, products, channels etc.)
Support internal Sales team in lead generation/ business development process.
External
Understands and works with the whole portfolio of Point of Sales- related data with global and key clients (gfknewron market, predict and consumer) and is the central point of contact
Delivers insightful top-level presentations and actionable recommendations to our key clients
Become a market expert in one or more categories / industry segments.
Ensures effective and efficient client training and onboarding of new senior customers.
Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goals
Educates key and senior customers about the most relevant features/functionalities for their specific business needs.
Finds and builds, new user base for NIQ offerings
Develops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clients
Identifies Sales leads for cross sell and upsell opportunities with the client
Helps to improve business renewal rate by demonstrating clear business outcomes and value
Internal
Makes sure that the client experience is at a high level and servicing comparable over the team members
Responsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organization.
Being an internal CSM ambassador and multiplicator, drive the CSM spirit within the organization as a role model
Fully certified CSM (minimum gfknewron market, predict and consumer) and knows and uses the different propositions in detail
Takeover of special CSM projects (e.g. creation of internal/external training content, etc.)
Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
Collaborates with account management at the pre-sales and renewal stages, identifies sales leads
Coordinates internal client services nationally and internationally
In other words: You will make the difference as a role model for your team and by being the face of our company and its digital solutions!
Bachelor´s/ Master´s degree in Business Administration, or equivalent experience.
Strong business understanding in tech & durables business and related Retail.
Interest for multiple product categories and markets.
Ideally 0-2 years of experience in consulting, market research, product management of durables or equivalent business units
Strong presentation and communication skills, client-centric approach.
Proactive and consistent engagement with multi-disciplined teams.
Co-ordination and decision making of how to achieve client outcomes and organization goals.
Driving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influences.
Passion, dedication, and commitment.
Creativity and the ability to address real-world business problems analytically.
Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude.
Excellent presentation and communication skills, client-centric approach

Employment type
Full-time

Work arrangement
No