Logistics & Customer Support Coordinator (Mumbai)

Logistics & Customer Support Coordinator (Mumbai, India)
This employee will be responsible for end‑to‑end coordination of India‑side logistics for our South Africa office, including supplier collections, warehouse consolidation, export documentation, and customer support.
Key Responsibilities
1. Order Intake & Coordination with South Africa Office
- Receive daily/weekly shipment instructions from the SA team.
- Confirm freight type (FCL / LCL), supplier details, and timelines.
- Maintain a live tracker of all incoming orders and their status.
2. Supplier Collection & First‑Mile Logistics
- Contact suppliers across India to arrange pickup of goods.
- Coordinate with local transporters or courier partners for collection.
- Ensure correct identification of goods using container numbers, airway bills, or seaway bills.
3. Warehouse Coordination & Consolidation
- Move collected goods to your selected central warehouse in Mumbai.
- Oversee sorting, labeling, and consolidation of shipments.
- Prepare goods in advance for export (palletizing, packing checks, quantity verification).
- Maintain warehouse inventory logs.
4. Export Documentation & Compliance
- Prepare all export‑related documents:
- Commercial invoice
- Packing list
- HS code confirmation
- Supplier declarations
- Freight order details
- Verify accuracy before sharing with your Indian export agents.
- Track ETA and ensure documentation is ready before vessel/flight cut‑off.
5. Coordination with Export Agents & Freight Forwarders
- Share consolidated shipment details with export agents.
- Follow up on booking confirmations, sailing schedules, and cut‑off times.
- Resolve discrepancies in documentation or cargo details.
6. Customer Support (India + South Africa + Zambia + Zimbabwe )
- Assist with customer queries related to order status, shipment progress, and documentation.
- Provide timely updates to both suppliers and customers.
- Handle escalations and coordinate resolutions with the SA office.
7. Internal Reporting & System Updates
- Update your internal systems (Sage, Zoho, Shipping & Transport App) with:
- Freight/order numbers
- Invoice details
- ETA updates
- Supplier confirmations
- Maintain daily dashboards for management.
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Required Skills & Experience
- 2–5 years experience in logistics, freight forwarding, or export operations.
- Strong understanding of Indian export procedures.
- Ability to manage multiple suppliers and transporters.
- Experience with documentation and warehouse coordination.
- Good communication skills for customer support.
- Familiarity with Sage, Zoho, or similar ERP systems (training can be provided).
- Strong English communication (written + spoken).
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Preferred Attributes
- Highly organized and detail‑oriented.
- Comfortable working independently while coordinating with a foreign office.
- Proactive problem‑solver.
- Able to work under time pressure (shipping cut‑offs, supplier delays).
- Customer‑focused mindset.
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Reporting Structure
- Reports to: South Africa Operations / Logistics Manager
- Works with:
- Suppliers across India
- Warehouse team
- Export agents
- South Africa customer support team
- Internal accounting (Sage) and operations (Zoho)
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Work Location & Conditions
- Mumbai office (with occasional supplier or warehouse visits).
- Standard working hours, with flexibility during urgent shipments.

Work arrangement
No