Junior Executive - Branch Operations (Instarem India Pvt. Ltd.)

Part of NIUM, one of the well-known B2B payments unicorn in Southeast Asia. Instarem has been on a mission of making international payments easy and affordable for everyone since 2014. We are the go-to solution for businesses that need to move money quickly, reliably and at a lower cost than banks.
Instarem is on a mission to make money simple for everyone.
We offer a smarter, faster, and more affordable way to move money across borders. A way without unfair exchange rates, hidden fees, or other complexities. With Instarem, you get peace of mind knowing your money is moving quickly and safely.
Part of Nium, Instrarem India Pvt. Ltd., gives you all the benefits of a cutting-edge payments company and the convenience of a one-stop-shop for all your financial needs abroad. We are an authorised Dealer in Foreign Exchange – Category II. Easily and securely make international payments with our fast and convenient services. Consumers can buy foreign currency, travel cards, and transfer money abroad. With Instrarem India Pvt. Ltd., one can
Send money oversees and experience fast, low-cost transfers to 60+ countries
Buy and Sell Foreign Exchange at great rates and low fees
Buy prepaid Forex Cards for seamless payments overseas
About the Role:
The Junior Executive - Branch Operations (Forex Cash Delivery) is responsible for managing branch-level operational activities with a primary focus on foreign currency cash delivery, cash handling, transaction processing, customer coordination, and regulatory compliance. The role ensures accurate and sure execution of forex cash delivery requests while maintaining operational efficiency, service quality, and adherence to internal policies and applicable forex regulations.
The position requires strong attention to detail, cash management discipline, customer service orientation, and the ability to coordinate effectively with internal teams and external stakeholders.
Roles And Responsibilities
Manage and execute foreign currency cash delivery operations for retail and corporate customers, ensuring accurate, timely, and secure delivery of forex orders
Verify customer requirements, currency types, denominations, order details, delivery instructions, and supporting documentation prior to dispatch
Coordinate with branch teams, cash vault operations, logistics partners, sales teams, and customer support teams to ensure smooth execution of cash delivery requests
Ensure proper handover of foreign currency against valid customer identification, completed documentation, and compliance requirements
Perform physical verification, counting, and reconciliation of foreign and local currency cash while maintaining accuracy and accountability
Ensure adherence to cash custody procedures, branch security controls, and internal cash management policies
Monitor cash delivery requests, including pending, completed and failed transactions, and provide timely updates to relevant stakeholders
Maintain accurate records of cash movements, delivery register, transaction details, and operational documentation for audit and reporting purposes
Handle customer queries related forex cash deliveries, transaction status, documentation requirements, and service processes while providing professional support
Ensure all transactions comply while applicable forex regulations, KYC (Know Your Customer), AML (Anti-Money Laundering), and internal compliance guidelines
Verify customer documents and transaction details before processing deliveries and maintain records as per regulatory and company requirements
Assist with daily branch operations, including transaction processing, operational reporting, documentation, and process improvements to enhance efficiency and customer experience
Prepare and maintain reports related to cash deliveries, reconciliation, pending requests, and branch operational performance
Requirements
Bachelor's degree in any discipline (Commerce, Finance, Banking, or related fields preferred)
Additional certification or experience in banking, forex, or financial services will be an advantage
Integrity and accountability in handling cash and customer transaction
Strong sense of ownership and responsibility
Customer-focused approach with professional communication skills
Ability to work in a fast-paced, transaction-driven environment
Strong organizational and problem-solving abilities
0-2 years of experience in branch operations, banking operations, cash handling, customer service, or forex services preferred
Fresh graduates with strong numerical ability and customer handling skills may be considered
Integrity and trustworthiness
High level of responsibility while handling cash
Strong organizational skills
Customer-focused approach
Willingness to learn forex operations and compliance processes
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more detailed region-specific benefits: https://www.nium.com/careers#careers-perks
For more information visit www.nium.com
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
No