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Description supplied by the original job listing.
Communication: Good verbal and written communication skills are mandatory
Technical Background: Not required
Location/Shift: KTP day shift
DOJ- 5-Oct-2026
CTC - 5.2 LPA
Role Description This full-time, on-site Technical Support Engineer (Fresher) role is based in bangalore. The Technical Support Engineer will handle inbound customer queries, provide technical assistance for products and services, and resolve issues through phone, email, or chat. Daily responsibilities include diagnosing basic technical problems, performing step-by-step troubleshooting, documenting cases in the support system, and escalating complex issues when needed. The role requires clear communication in both English and Hindi, maintaining a professional and customer-focused approach while meeting defined response and resolution timelines. The engineer will collaborate with cross-functional teams, follow standard operating procedures, and participate in ongoing training to improve technical and customer service skills.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills, with the ability to identify, analyze, and resolve basic technical issues.
Candidates should possess solid Analytical Skills to understand problems, interpret information accurately, and apply logical steps to reach solutions.
Candidates should possess Customer Support and Customer Service skills, including patience, empathy, and a focus on delivering a positive customer experience.
Fluency in English and Hindi (spoken and written) is mandatory, with clear, professional communication skills.
Basic understanding of computer systems, networks, and commonly used software tools is preferred.
Ability to work on-site in Gurugram on rotational shifts, including weekends or holidays if required.
Strong interpersonal skills, reliability, and a willingness to learn in a fast-paced environment.
Diploma or bachelor’s degree in engineering, computer science, information technology, or a related field is preferred; recent graduates are encouraged to apply.
Work arrangement
No
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