Head of Global Services

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Overview
The Product Manager owns the entire product lifecycle, from conceptualization to obsolescence, defining what to build by translating market and customer needs into solutions that deliver profitable growth and competitive differentiation. This role is responsible for developing product roadmaps, managing product P&L, and ensuring alignment with customer needs and market opportunities. The Product Manager partners cross-functionally to deliver and maintain innovative, high-impact products that meet business objectives.
Key Responsibilities
•Develop and execute 5-year product roadmaps, managing the product lifecycle from development to obsolescence
•Set product priorities for new developments and manage product P&L to optimize margins
•Create comprehensive business cases outlining expected returns
•Define product positioning and ensure designs meet customer use cases
•Owns and accurately maintains product information throughout the lifecycle
•Gather and analyze Voice of Customer insights to inform product features and functionality
•Translate market and customer insights into clear product requirements, features, and technical direction
•Balance growth, cost, and profitability through disciplined product portfolio and lifecycle management
•Own product data integrity and structure, ensuring accuracy, completeness, and alignment with global data standards to enable effective commercialization, analytics, and digital tools
•Support pricing strategy and execution by providing product inputs (e.g., cost, features, value drivers) and partnering with Pricing to enable value-based pricing, margin optimization, and competitive positioning
•Develop and support sales enablement tools (e.g., product documentation, technical collateral, value drivers) to ensure accurate representation of product capabilities and effective customer engagement
•Partner cross-functionally (engineering, operations, commercial) to ensure successful delivery and adoption
•Continuously refine products based on performance, feedback, and evolving customer needs
KPIs
•Revenue and profitability by product line
•Market share growth vs. competitors
•ROI on new product development
•Roadmap execution (on-time, in-scope delivery)
•Customer satisfaction and product adoption
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.