Digital Account Manager (Ogilvy One)

Business unit: Ogilvy One
Location: Melbourne
ABOUT THE ROLE:
We’re seeking an experienced Account Manager with 4+ years of experience in digital marketing and martech.
You will help clients connect with their customers using innovative and strategic digital campaign solutions, across both customer loyalty and acquisition campaigns, with a focus on end-to-end email campaign management.
You will handle the day-to-day administration of your client accounts, including internal and client WIPs, workflow control, meetings, minutes, estimates, and records, while developing a thorough understanding of your client’s business needs and offering strategic recommendations on digital campaigns.
In this opportunity, you will get to work with some of Australia’s most-loved retail brands.
WHAT YOU'LL DO:
Manage multiple key client accounts, owning all aspects of account services
Own the financial and contractual nature of the assigned accounts, including scoping of new opportunities, creating and reviewing SOWs, MSAs & change requests, invoicing and burndown reports, ensuring prosperous financial health across accounts
Nurture and grow the relationships within the assigned accounts, ensuring frequent contact with key clients, in-person meetings and social gatherings
Project management of small to medium projects/retainers, owning the coordination and completion of project timelines, resourcing, delivery, change requests, budget, and perform agile ceremonies as required
Be the escalation point of contact, ensuring problems are solved efficiently and with minimal impact to the client relationship, internal team and quality of work
Conduct/assist workshops and discovery sessions to capture business and functional requirements of assigned accounts, to inform new opportunities and the scoping of identified opportunities
Manage the resourcing of accounts, ensuring accounts are adequately and efficiently resourced
Maintain and demonstrate a sound knowledge of Ogilvy One’s range of technical, strategic and campaign service offerings, to answer client enquiries and to proactively seek new opportunities by identifying accounts' needs within Ogilvy One’s service offerings
Build and maintain relationships across platform partners (e.g. Martech Account Executives) to share knowledge and seek new opportunities
Lead the end-to-end execution of marketing campaigns (primarily email marketing), including creative development, strategic guidance, quality assurance, deployment, and reporting
WHAT YOU'LL BRING:
Demonstrated experience with strong stakeholder management to deliver successful outcomes
Solid understanding of marketing technology and digital marketing
Experience in overseeing and managing campaigns end to end
Familiarity with digital campaigns, including email campaigns and lifecycle communications
Comfortable presenting campaign findings to stakeholders to drive continuous improvement
Strong ability to triage and work with both internal and external stakeholders to ensure outcomes
Strong organisation and project management skills
Excellent written and verbal communication skills with attention to detail
Exceptional relationship-building skills and a team player mentality
Be comfortable with simplifying complex technical strategies and requirements to nontechnical stakeholders
Experience identifying opportunities to add value to existing tech stacks
ABOUT OGILVY ONE
Ogilvy One is the customer experience and engagement arm of Ogilvy, specialising in building valuable relationships by design.
For 25 years, we've transformed business challenges into human-centric solutions that drive long-term customer value, always putting creativity at the heart of our approach. Across Ogilvy's global network of 120+ offices, we combine creativity, data, and