IT Support Technician

Company Description Geo Step IT India Private Limited delivers IT infrastructure solutions that enhance productivity and reliability for corporate and individual customers. Led by a seasoned management team, including an IIT Bombay alumnus with over 17 years of industry experience, the company focuses on understanding client requirements and delivering tailored solutions. Geo Step IT aims to free clients from IT infrastructure concerns so they can focus on their core business activities. The company is committed to providing high quality services at affordable prices and building long term, value driven partnerships with its customers.
Role Description This is a full time, onsite IT Support Technician role based in Andheri. The IT Support Technician will diagnose and resolve hardware and software issues for desktop computers and related devices, including installing, configuring, and maintaining operating systems and applications. The role involves handling printer support, performing computer repairs, and conducting routine maintenance to ensure optimal system performance. The technician will respond to user support requests, document issues and resolutions, and escalate complex problems when necessary. The position also requires collaborating with the team to improve IT processes and providing clear, professional communication to end users.
Qualifications
Strong technical support skills, including end user assistance and issue resolution.
Hands on experience with desktop computers, operating systems, and basic networking.
Proficiency in troubleshooting common hardware and software problems.
Ability to provide printer support and perform computer repair tasks.
Good communication and interpersonal skills for working with non technical users.
Attention to detail, time management, and ability to prioritize multiple support requests.
Previous experience in an IT support or helpdesk environment is an advantage.

Work arrangement
No