Solution Engineer

Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
As a Solution Engineer based in Malaysia, you will combine technical expertise, commercial awareness, and strong communication skills to help DigiCert identify, qualify, develop, and close business opportunities across APJ. You will support both direct customer engagements and DigiCert's partner ecosystem, working closely with Account Managers, regional sales teams, partners, and cross-functional stakeholders.
A significant part of the role will involve strengthening partner technical capability across the region through enablement, training, demonstrations, joint customer engagements, and participation in partner and industry events. At the same time, the role will remain flexible and may be assigned to direct sales opportunities, strategic accounts, priority markets, or other APJ initiatives according to business needs.
You will act as a trusted technical advisor throughout the sales cycle. This includes discovery, solution design, demonstrations, proofs of concept and value, technical validation, tender support, and clear articulation of business value. You will translate customer and partner requirements into practical DigiCert solutions and help stakeholders adopt repeatable, scalable approaches to digital trust.
Estimated travel: 25-50%, primarily across ASEAN, depending on customer, partner, and event requirements.
What you will do
Customer engagement and technical discovery
Conduct technical discovery to understand customer objectives, security requirements, pain points, existing infrastructure, operational processes, and success criteria.
Lead or participate in customer meetings, workshops, product demonstrations, and technical presentations that connect DigiCert capabilities to measurable business value.
Translate complex technical and business requirements into practical solution designs, configurations, and implementation approaches.
Scope customer environments and recommend the most appropriate DigiCert products, services, integrations, and deployment options.
Plan and support proofs of concept or value, including agreed outcomes, test criteria, stakeholder responsibilities, and technical validation.
Partner enablement and field support
Build trusted technical relationships with DigiCert partners across APJ and help develop their capability to position, demonstrate, design, and support DigiCert solutions.
Deliver partner enablement through structured training, technical workshops, solution briefings, demonstrations, hands-on sessions, and reusable technical content.
Support partners in joint discovery, solution design, demonstrations, proofs of concept or value, and customer-facing technical engagements.
Help partners identify customer use cases, qualify technical opportunities, address objections, and communicate the business and security value of DigiCert solutions.
Represent DigiCert at partner, customer, and industry events, including presentations, workshops, demonstrations, and technical discussions.
Capture partner feedback, capability gaps, competitive insights, and recurring field requirements, and share them with relevant DigiCert teams.
Promote repeatable partner-led approaches by developing and maintaining reference architectures, demonstration assets, technical guidance, and enablement materials.
Solution design and architecture
Design tailored technical solutions involving product configuration, deployment architecture, integrations, APIs, automation, and operational workflows.
Create clear architecture diagrams, technical proposals, integration guidance, solution documentation, and proof-of-concept plans.
Collaborate with Product Management, Engineering, Professional Services, Support, and other specialists to validate feasibility and address complex or emerging requirements.
Support RFP and RFI responses, technical questionnaires, bids, tenders, and security or architecture reviews.
Maintain current knowledge of DigiCert products, platform capabilities, integrations, competitive offerings, and relevant security and technology trends.
Cross-functional collaboration
Partner with Account Executives, Channel and Alliance teams, Customer Success Managers, and regional leadership to align technical strategy with customer and partner goals.
Work across APJ teams and markets, adapting support to regional priorities, opportunity complexity, partner maturity, and business demand.
Provide field feedback to Product Management and advocate for enhancements, integrations, and roadmap priorities supported by clear customer or partner use cases.