Deputy Team Lead – Technology & CRM

We’re Hiring | Tech – Deputy Team Lead
Location: Andheri, Mumbai | Work From Office
Experience: 3–5 Years
Qualification: BE/BTech
About Zell Education
Zell Education is an innovative EdTech company focused on helping students succeed in finance-related qualifications such as ACCA, CFA, CMA, CPA, ESG, IB, and FRM. We leverage technology and AI to create high-quality learning experiences and make education more accessible.
About the Role
We are looking for a proactive and detail-oriented Tech – Deputy Team Lead to join our Technology Team. The role involves managing and optimizing LeadSquared CRM, supporting internal technology requirements, analyzing AI-driven communication tools, and driving process automation.
Key Responsibilities
Manage and optimize LeadSquared CRM, including workflows, automations, forms, reports, and dashboards.
Ensure CRM data accuracy, system hygiene, and process compliance.
Work with business teams to understand requirements and implement CRM solutions.
Handle internal technology-related hardware and software requests and resolve support tickets.
Analyze AI-generated call recordings, transcripts, and communication insights.
Monitor chatbot performance, conversation flows, and identify improvement areas.
Prepare dashboards, reports, and actionable business insights.
Identify opportunities for automation and operational efficiency.
What We’re Looking For
BE/BTech from a recognized university.
3–5 years of experience in CRM, technology support, operations, or business systems.
Strong analytical, problem-solving, and stakeholder management skills.
Experience managing a 3+ member team will be preferred.
Experience with CRM platforms such as LeadSquared, Salesforce, HubSpot, or Zoho.
Good knowledge of Excel and Google Sheets.
Understanding of APIs, integrations, and automation tools.
Familiarity with AI tools, chatbots, and conversational analytics.
Basic SQL/programming knowledge is a plus.
Why Join Us?
You’ll have the opportunity to work at the intersection of Technology, CRM, AI, Data, and Business Operations, while contributing to automation and process improvements across the organization.
Interested? Apply now or share your profile with us.

Work arrangement
No