Platform Professional Services Resident Senior Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike Platform Professional Services is seeking a Sr Manager responsible for supporting our Falcon Platform Operational Services team, which provides long-term support of the CrowdStrike platform and related applications. The Operational Services Sr Manager will own the portfolio of active and pipeline deployments, drive delivery excellence through metrics and reporting, and serve as a key business partner across sales, legal, and go-to-market functions. This role is module-agnostic, supporting the full breadth of CrowdStrike platform engagements, and is ideal for a services leader who thrives at the intersection of people management, business operations, and customer success.
What You'll Do:
Portfolio & Delivery Management
Own and manage the full portfolio of Operational Services deployments, maintaining visibility into project status, health, risks, and milestones across all active engagements
Track and report on key portfolio metrics including utilization, customer satisfaction, time-to-value, renewal rates, and delivery quality; use data to drive continuous improvement
Ensure consistent, high-quality delivery outcomes across the full suite of Falcon platform engagements, escalating and resolving blockers proactively
Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams across the breadth of the Falcon platform
Sales & Scoping Support
Own and coordinate the scheduling and facilitation of scoping calls with prospective and existing customers, ensuring the right internal stakeholders are engaged
Partner closely with Sales and pre-sales teams to support scoping, SOW development, and requirements gathering for new and expanding engagements
Serve as a key liaison between Professional Services and the Sales organization to ensure pipeline visibility, accurate forecasting, and smooth handoffs from sale to delivery
Legal & Contractual Liaison
Act as the primary point of contact between Professional Services and Legal for contract reviews, SOW approvals, NDAs, and any contractual matters related to service engagements
Ensure all engagements are properly documented and compliant with CrowdStrike contracting standards, escalating issues to Legal as appropriate
Team Leadership & Development
Build, manage, and mentor a high-performing team of Operational Services professionals, fostering a culture of accountability, growth, and customer focus
Manage team capacity and resource allocation across the portfolio to optimize utilization and delivery quality
Anticipate customer needs for professional services by staying informed on new CrowdStrike Falcon module releases, platform capabilities, and emerging industry trends
Work closely with the Operational Services team to develop customer-facing collateral, playbooks, and documentation
Cross-Functional Collaboration
Work cross-functionally with CrowdStrike product, engineering, go-to-market, and legal teams to ensure successful delivery outcomes and alignment on service strategy
Deliver high-quality services, constantly seeking feedback from customers, partners, and internal stakeholders to continuously improve offerings
What You'll Need:
Bachelor's degree in Business, Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience
7+ years of professional experience in professional services, managed services, or technology consulting
4+ years of experience in a leadership role managing a team of direct reports in a services or delivery organization
Demonstrated experience owning and managing a portfolio of concurrent customer engagements, including tracking metrics, managing risk, and reporting to leadership
Experience supporting pre-sales and scoping activities, including facilitating scoping calls, contributing to SOW development, and partnering with Sales teams
Experience working with Legal teams on contract reviews, SOW approvals, and related contractual processes
High-level familiarity with cybersecurity concepts, including endpoint security, detection and response, and cloud security — sufficient to engage credibly with customers and internal technical teams (deep technical expertise not required)
General awareness of the CrowdStrike Falcon platform and/or comparable security platforms (EDR, SIEM, SOAR) is a plus
A proven leader with the ability to inspire, motivate, and develop a high-performing team, with strong cross-functional relationship-building skills
Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with customers, executives, and internal stakeholders
Strong business acumen, with the ability to exercise sound judgment, maintain confidentiality, and navigate complex organizational dynamics
Proficiency with project and portfolio management tools and reporting
Ability to travel up to 10% of the time
Currently able to obtain necessary security clearances per customer requirement
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Bonus Points:
Experience in a cybersecurity or SaaS professional services environment
Familiarity with CrowdStrike products and the breadth of the Falcon platform
Experience with services operations tools such as Salesforce, Gainsight, or similar CRM/PSA platforms
Exposure to compliance frameworks such as CIS Benchmarks, PCI, or HIPAA in a services delivery context
Experience supporting Federal or regulated industry customers