Deputy Manager - Aftersales, NMIPL

JOB PURPOSE
Improving body shop efficiency with Revenue
Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
Lead Innovations in Body shop to improve efficiency like AI etc.
Ensure adherence to repair quality & paint process quality
Enhance dealer manpower skill and capability through training and control
Responsibilities:
1. Body & Paint revenue growth
Drive B&P workshop inflow growth across dealer network
BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
2. Lead Innovations: Digital estimation through Artificial Intelligence
Enhancement of AI system for new innovative services
Monitoring and improving of AI estimates through AI
Dashboard for AI Penetration & Revenue
Meeting with vendors to address the dealer concerns.
New Model integration in system
Review with weak dealers along with Field team
3. Paint Company Management (including Paint Drop Shipment)
Manage strategic relationships with paint companies and allied vendors
Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
Conversions of dealers in paint Drop Shipment
Execution of Paint Orders from Ware house.
4. Ensure adherence to repair quality & paint process quality
Improve repair quality and first-time-right ratio.
Monitor Rework percentage, Quality audit scores
Conduct technical audits and process gap analysis.
Ensure proper usage of Repair tools & equipment
Support implementation of advanced repair techniques.
5. Enhance dealer manpower skill and capability through training and control
Identify technical skill gaps across dealer manpower
Prepare annual training roadmap
Monitor training effectiveness
Drive adoption of new repair technologies and innovation
6. Collaboration with Insurance Companies
Build strong coordination with insurance companies and surveyors
Support dealers in accident business generation activities
Target Finalization and monitoring. Dealer dispersion management.
Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
Arranging the steering committee with Insurance Partners for Quarterly Review
7. Road Side Assistance
Drive Roadside Assistance (RSA) business performance across the dealer network
Monitor RSA penetration, vendor performance, customer experience, claim processes
Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes
Finalization RSA Retail prices and schemes
RSA Payment execution monthly.
Monthly meeting with vendor for customer concern addressal and improvement action plan.
Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns
EDUCATIONAL QUALIFICATIONS
Diploma / BE - Mechanical, Automobile or equivalent
Sound experience on Body & Paint Operations and Insurance claim management
Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,
Min 8+ years of experience in OEM Aftersales operations in HO
Should have good understanding on dealer aftersales processes.
Should have sound knowledge of business & marketing
Gurugram Haryāna India