Process Executive (Voice)

Who We Are
ABOUT ENOVIS™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.
What You'll Do
At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.
Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.
As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.
Job Title:
Process Executive Voice
Location:
Hyderabad, India
Business Unit:
Revenue Cycle Management
Role Summary:
Are you detail-oriented and results-driven? We are looking for a motivated, customer-focused individual to join our team as a Process Executive - Voice.
In this role, the Process Executive - Voice in Revenue Cycle Management (RCM) is primarily responsible for handling patient data, medical billing, insurance claims, and compliance tasks to ensure smooth financial operations in healthcare organizations. The role demands accuracy, knowledge of medical terminology, and strong communication skills.
This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.
Key Responsibilities:
The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.
Customer Interaction
Answer calls, emails, and chats professionally.
Provide product/service information and resolve queries.
Handle complaints and escalate unresolved issues to specialized departments, order entry, cash posting, etc.
Perform end-to-end AR follow-up with insurance companies via outbound calls to resolve pending/unpaid claims.
Analyze claims to identify reasons for rejections/denials and ensure timely resolution.
Initiate appeals or escalate unresolved claims to the appropriate department.
Document all call outcomes and actions taken in the billing system with accuracy.
Achieve and exceed SLA/KPI metrics such as productivity, call quality, resolution rate, and turnaround time.
Handle complex claim escalations and ensure effective closure.
Collaborate with Data, Quality, and Client Teams to ensure smooth claim resolution.
Ensure strict adherence to HIPAA compliance and data confidentiality guidelines.
Required Skills:
Knowledge of US Healthcare RCM, Front-end and back-end processes aligned in Revenue cycle management
Excellent verbal communication skills with neutral accent and active listening.
Ability to handle difficult conversations and negotiate effectively with payers.
Proficiency in working with practice management systems, payer portals, and MS Office tools.
Strong problem-solving and analytical ability.
Attention to detail and ability to multitask while working with multiple systems.
Flexibility to work in night shifts/US time zones.
Ability to work 5 days a week in Hyderabad office