Asset Management - Client Support Associate - Global Liquidity

Help deliver a consistent, high-quality client experience in a fast-paced services environment. In this role, your work keeps day-to-day servicing, onboarding, and maintenance moving smoothly and accurately. You will partner closely across teams to remove blockers, solve operational issues, and improve processes. If you enjoy ownership, thoughtful problem-solving, and clear communication, this role offers broad exposure and meaningful impact.
Job summary
As an Associate in Global Liquidity Client Services, you will support institutional clients by managing servicing inquiries, onboarding activities, and account maintenance requests from start to finish. You will coordinate with internal partners to resolve operational items accurately and on time, while operating in a control-focused environment and contributing to continuous improvement.
Job responsibilities
Manage day-to-day client inquiries and service requests through completion, providing timely and accurate updates
Investigate operational issues (e.g., settlements, interest claims, cash management requests, and banking-related queries) and escalate appropriately when needed
Coordinate client, account, and fund onboarding activities, tracking progress and dependencies across stakeholders
Complete account maintenance requests by ensuring required documentation and approvals are accurate and complete
Partner with Operations, Product, Tax, Compliance, Legal, and other teams to drive resolution and reduce rework
Maintain clear internal records of requests, decisions, and outcomes in line with procedures and controls
Prioritize multiple requests effectively, balancing service expectations with quality and risk considerations
Identify process pain points and propose practical improvements to simplify servicing and increase efficiency
Support implementation of workflow, reporting, or automation enhancements as part of change initiatives
Follow established policies and controls, raising risks, issues, and control gaps promptly
Required qualifications, capabilities and skills
Bachelor’s degree or equivalent qualification
Minimum of 5 years of relevant experience in a financial services environment (e.g., asset management, banking, custody, or treasury services)
Experience in one or more of the following: client servicing, onboarding, account maintenance, fund operations, or cash management support
Demonstrated ability to manage routine requests independently and support resolution of more complex issues with appropriate escalation
Strong client-service mindset with clear ownership and attention to detail
Strong written and verbal communication skills, with the ability to collaborate effectively across teams
Sound problem-solving and prioritization skills in a time-sensitive environment
Strong organizational skills and adaptability while managing multiple requests concurrently
Proficiency in Microsoft Excel and standard office applications
Preferred qualifications, capabilities and skills
Exposure to reporting, data visualization, workflow, or automation tools
Experience contributing to process improvement and control enhancement initiatives
Experience supporting institutional clients within an operations or client services function
Familiarity with documentation standards and control requirements in a regulated environment
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.