Head of Product & Operations (009-01361)

Looking for Philippines-based candidates
Job Role: Head of Product and Operations
Work Schedule: 9:00 am - 5:00 pm, Australian Business Hours
Compensation range: $3,000 AUD - $4,500 AUD / Monthly (before tax and deductions)
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.
Who The Client Is: We're a community-driven platform built to connect local businesses with fundraisers in a way that benefits everyone. By making it easy for merchants to share offers and for groups to raise funds, we create a simple, win-win model that drives growth, engagement, and impact without the usual barriers. Our mission is to keep commerce and community working hand in hand, making support effortless and rewarding.
Role Overview: We are not looking for a virtual assistant, general administrator or software developer.
We're looking for a senior Product & Operations leader with previous experience working within a SaaS, marketplace, membership, subscription, fintech, loyalty/rewards, or comparable digital platform.
The successful candidate will take significant responsibility away from the Founder, owning the day-to-day operation of the platform and coordinating the technology, systems, and processes required for the company to scale.
This role requires someone who can identify problems, investigate root causes, determine effective solutions, and follow them through to completion with minimal direction.
Key Responsibilities:
Product Ownership
Own and maintain the company's product roadmap
Translate commercial requirements into clear development specifications
Prioritise features, improvements and bugs
Manage external developers and technology partners
Challenge development estimates and timelines where appropriate
Establish acceptance criteria for development
Coordinate releases
Maintain product and technical documentation
QA & Technology Management
Take ownership of QA and regression testing
Test development before production release
Maintain bugs and issue registers
Manage development priorities and delivery
Understand web/mobile applications, APIs, databases, integrations and cloud infrastructure sufficiently to manage technical suppliers
Coordinate security, backups, platform reliability and technical issues
The successful candidate does not need to code, but must be technically confident enough to manage developers effectively.
Fundraiser Operations
Manage the operational process from:
Signed → Onboarding → Setup → Launch → Active
Including fundraiser accounts, pages, payment configuration, dashboards, reporting and support.
Merchant Operations
Manage:
Signed → Onboarding → Offer Setup → Approval → Live → Ongoing Management
Including merchant information, locations, offers, codes, terms and offer accuracy.
Member & Payment Operations
Oversee:
Registration → Payment → Fundraiser Allocation → Membership Activation → Usage → Renewal
Including Stripe/payment issues, failed payments, refunds, membership status and reconciliation.
Customer Support
Establish and manage support processes for:
Fundraisers
Merchants
Members
Build systems, FAQs, documentation and automation that reduce repetitive support requirements.
Data & Reporting
Build and maintain management reporting covering:
Fundraisers
Merchants
Members
Membership sales
Revenue
Fundraising distributions
Payments
Renewals
Customer support
Product development
Platform performance
Management should have a clear weekly view of the health of the business.
Automation & Scalability
A major part of this role is identifying manual processes and progressively automating them.
We want someone constantly asking:
"How can the company support 1,000 fundraisers and 100,000+ members without needing a huge operations team?"
Requirements
5+ years of relevant experience in Digital Product and/or technology-enabled operations
Previous experience working for an Australian, UK, US or other international technology company would be highly regarded
Excellent written and spoken English communication
Formal tertiary qualifications in technology, information systems, business, operations or similar would be advantageous but are not essential
We are looking for demonstrated experience in:
SaaS, marketplace, fintech, subscription or membership platforms
Product management and/or product ownership
Managing external software developers
QA and software releases
Digital customer onboarding
Payments and subscriptions, with Stripe experience highly regarded
CRM and workflow systems
Process automation
Customer support operations
Data, dashboards and reporting
Building operational processes within a growing company
Demonstrated experience is considerably more important.
Personality & Working Style:
This is particularly important to us.
We are looking for someone who is:
Highly accountable
Proactive rather than reactive
Extremely organised
Commercially minded
Technically confident
Comfortable challenging developers
A strong communicator
Comfortable working directly with a Founder
Capable of operating with limited supervision
Comfortable with ambiguity
Obsessed with improving processes
Able to move between strategy and hands-on problem solving
We want someone who takes ownership, not someone who simply waits for tasks.
We are particularly interested in someone who has joined a smaller digital business and helped build the systems and processes required for it to scale.
What Success Looks Like:
Within the first 6-12 months, this person should have:
Taken day-to-day product and operational management away from the Founder
Established disciplined development and QA processes
Created scalable fundraiser and merchant onboarding
Improved the member and payment experience
Established reliable management reporting
Built effective support systems
Identified and automated repetitive processes
Created a clear product roadmap
Built the operational foundation capable of supporting significant company's growth
Work Arrangement & Expectations:
This is a remote role that will be set up via an Employer of Record (EOR) service.
To ensure alignment and transparency, successful candidates will be expected to:
Disclose any existing ongoing roles or client work
Reflect this engagement on their LinkedIn profile

Work arrangement
Yes