Senior Data Operations Specialist

Are you an enthusiastic extrovert with a high passion for performance? Do you enjoy working in teams to achieve a common goal together? Are you a detail-oriented person who enjoys going through datasets to identify unique patterns and catch outliers? Is multitasking one of your strengths? If so, then join Forage AI as a Senior Data Operations Specialist!
Key Responsibilities:
● Develop, QC, audit, and deliver completed and approved datasets meeting predetermined deadlines with a goal of complete accuracy.
● Work with stakeholders at all levels to identify and address process gaps with process improvement ideas that bring efficiency and structure to workflows.
● Assist our AI and RPA models by manually parsing data to help derive insights for automation.
● Interpret and understand client requirements for every project and execute it per the defined rules.
● Perform annotations to help train our ML models.
● Direct and monitor progress and performance of the team.
● Act as a culture carrier and live by all our core values of ownership, commitment, collaboration, agility and innovation, and a growth-oriented mindset.
● Respond to client inquiries related to ongoing projects.
● Research and troubleshoot issues associated with data and/or tools provided.
● Assess project proposals, provide time estimates then document time and accuracy for evaluation purposes.
● Assist in documentation and continual improvements of SOP’s for internal workflows.
● Prepare tools and reports that measure and evaluate team accuracy and productivity.
● Assist in planning and allocation of daily work queues.
● Ensure that complex concepts shared by our stakeholders are accurately documented in a straightforward manner.
● Manage ETAs and deliverables by coordinating with different teams working remotely.
● Display excellent change management and risk management skills at an individual level, during the execution of all tasks.
● Conduct process training sessions for new members of a team or project.
Qualifications and Skills:
Must at least have a bachelor's degree in any stream.
● Must have at least 3 - 5 years of work experience. This can include -
○ Any role that involved building high-quality datasets, or
○ Operations roles that may have involved managing business processes, audits, etc., or
○ Exposure to client management, including, gathering requirements to build datasets that are customized according to the client’s needs.
● Must be excellent with oral and written communication.
● Must have intermediate to advanced excel skills.
● Must have used SQL while dealing with data.
● Must be able to pay excellent attention to details and have good change management skills.
● Must be a team player and a quick learner with a solution-oriented nature and a positive attitude.
● Availability to work at adaptable and flexible hours.
● An open-minded, motivated self-starter with a positive approach to problem-solving.
● An active listener who can effectively translate instructions into action.
● A quick learner who is tech-savvy and enjoys working with data.
Comfortable with remote work and managing tasks across different time zones.
Infrastructure Requirements:
As this is a fully remote role, candidates must have:
A high-speed internet connection for video calls and efficient work.
A modern, business-grade computer (8GB+ RAM and reliable processor).
Clear audio quality headphones for communication.
A stable power supply and backup solutions for any potential disruptions.

Work arrangement
Yes