Channels Process Management Manager

Company: 2501 UOB (Thai) Public Company Limited
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Review, update, and maintain branch operating procedures to ensure clarity, accuracy, and compliance with bank policies.
Support branches by providing process guidance and clarification on daily operational matters.
Identify gaps, risks, or inefficiencies in branch processes and recommend practical improvements.
Work closely with internal stakeholders (e.g. Operations, Product, Risk, Compliance, IT) to align branch processes with policy and system changes.
Support branch readiness when there are changes to procedures, systems, or regulatory requirements.
Help ensure strong internal controls and operational risk awareness in branch processes.
Support communication of process updates and ensure branches understand and apply changes correctly.
Requirements:
Bachelor’s degree or Master’s degree in Business Administration, Management, Engineering or related fields
Experience in branch operations, process management, or operational support functions
Experience in reviewing or maintaining procedures is an advantage
Good analytical and problem‑solving skills
Clear communication and coordination skills
Ability to work with multiple stakeholders
Attention to detail and control mindset
Teamwork and collaboration
Willingness to learn and continuously improve
หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร
Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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