Customer Service Representative

Join GrowFlow and help create customer experiences people remember.
We’re looking for a Customer Service Representative who genuinely enjoys helping people, loves solving problems, and takes pride in turning a customer question into a great experience.
As part of the 765 Technology Hub, you’ll be fully dedicated to GrowFlow, working directly with its customers and alongside its Customer Success, Product, Engineering, and other teams.
You’ll be on the front line of the GrowFlow customer experience, answering questions, troubleshooting problems, and making sure customers receive clear, timely, and effective solutions. Most customer interactions happen through chat, with phone support when a conversation is the better way to solve the problem.
This isn’t just about answering tickets. We’re looking for someone who wants to understand the customer, own the problem, and make the customer experience better every day.
What You’ll Do
Deliver exceptional customer service, primarily through live chat, with phone support when needed.
Manage multiple customer conversations while maintaining accuracy, empathy, and attention to detail.
Investigate and troubleshoot customer issues, resolving them independently when possible and escalating complex cases when needed.
Create clear, detailed Jira tickets for technical issues and stay involved through resolution, keeping customers informed along the way.
Collaborate with Customer Success, Product, and Engineering to resolve customer issues quickly and effectively.
Create and improve Help Center articles, FAQs, and troubleshooting guides to help customers find answers independently.
Review AI-generated support responses to ensure they’re accurate, relevant, and helpful.
Use AI and other technology to make customer support faster, smarter, and more effective.
Identify recurring customer questions and pain points and proactively suggest improvements.
Who We’re Looking For
You’re someone who doesn’t simply pass a problem along. You’re curious, resourceful, organized, and willing to dig in until you understand what’s happening.
You’ll thrive in this role if you have:
A passion for providing excellent customer service, with the communication and problem-solving skills to create positive customer interactions.
Experience in SaaS, technology, or another fast-moving environment is a strong plus.
Excellent written and spoken English, with clear and professional communication.
Experience with chat-based customer support and ticketing platforms; Intercom and Jira experience is a plus.
Strong troubleshooting and problem-solving skills.
The ability to manage multiple conversations and priorities effectively.
Excellent organization, time management, and attention to detail.
A proactive, customer-first mindset and a strong sense of ownership.
The ability to work independently and communicate proactively in a fully remote environment.
An interest in using AI to improve customer support; previous experience with AI tools is a plus.
U.S. Pacific Time Alignment
Because you’ll be working directly with GrowFlow’s U.S. customers and team, alignment with the U.S. Pacific Time Zone is an essential requirement of this role.
The current schedule is Monday – Friday, 8:00 AM–4:00 PM Pacific Time, which corresponds to approximately 5:00 PM – 1:00 AM in Croatia for much of the year. Candidates should be comfortable making this schedule a consistent part of their working routine.
This is a full-time remote position with no regular weekend schedule, although occasional weekend availability may be required in the future.
Why GrowFlow?
At GrowFlow, you’ll have the opportunity to do more than answer customer questions. You’ll learn the product deeply, work directly with customers, collaborate across teams, and help improve the way customer support is delivered.
You’ll also work at the intersection of customer experience and technology, using AI, self-service resources, and smarter processes to create faster and more useful customer experiences.
We’re looking for someone who gets satisfaction from solving the difficult question, helping a customer succeed, and finding a better way to handle the next one.
Why 765 Ventures?
765 Ventures and our 765 Technology Hub are dedicated to supporting companies within the Ethos Software portfolio.
Ethos Software is a Denver-based private equity firm focused on software businesses. Through the 765 Technology Hub, we’re building talented technology teams in Croatia and Bosnia and Herzegovina that work directly with Ethos portfolio companies.
In this role, you’ll be fully dedicated to GrowFlow, working closely with its customers and teams while being part of the 765 Technology Hub.
We’re building an environment for people who are excited about technology, AI, problem solving, and continuous improvement, and who want to build their careers with international software companies.
Ready to grow with us?
If you love helping people, enjoy solving problems, and want to build your career in an international technology environment, we’d love to hear from you.

Work arrangement
Yes