AI & Automation Senior Analyst

Embedding AI-driven processes and standards across the business, this role ensures best practices are consistently upheld so BI, data and reporting remain the most trusted source of truth. It calls for a sound grasp of AI and a genuine can-do, forward-thinking mindset.
Lead cross-functional efforts to embed AI/LLM capability into data sourcing, connectivity and reporting, driving smarter, more efficient ways of working across the organization.
Proactively identify and build automation and AI opportunities across BI, quality tracking and customer service workflows to reduce manual effort and improve turnaround time.
Support the build-out and scaling of AI tools already in flight (e.g. Azure OpenAI, Copilot Studio, AI-driven verbatim and ticket analysis) across the wider organization.
Ensure best practices and data standards are consistently upheld, so outputs remain accurate and trusted as the single source of truth.
Design and implement proactive alerting mechanisms that route client health and escalation signals to the relevant stakeholders in a timely manner, equipping account managers with full visibility ahead of client engagements.
Identify ways to streamline workflows and reduce reliance on costly seat-based CRM licenses, moving colleagues onto more efficient, automated alternatives.
Act as a confident representative of the team with stakeholders, stay current on AI developments and help drive forward-thinking initiatives across the business.
Sound, hands-on grasp of AI/LLM concepts and tools (e.g. Azure OpenAI, Copilot Studio, Power BI Copilot), with genuine enthusiasm for staying at the forefront of AI developments.
Programming/scripting experience (e.g. Python, SQL, Power Automate or similar) sufficient to build and maintain data connectivity and automation solutions in the background.
Experience or demonstrated aptitude in data sourcing, data integration, and business intelligence (BI) reporting environments, with proficiency in data base management (using Microsoft Fabric), data modelling, and data querying.
Can-do, forward-thinking mindset – proactive, comfortable with ambiguity, and passionate about finding more efficient ways to do things through technology.
Confident communicator, comfortable presenting to and influencing stakeholders at varying levels of seniority.
Ability to translate technical work into clear knowledge documentation for non-technical audiences.
Experience in Market Research, Customer Service or Operations is a plus, but mindset and technical aptitude matter more than sector background.

Employment type
Full-time

Work arrangement
No