Senior Digital Account & Client Delivery Specialist

About the role
We are looking for an experienced, hands-on Senior Digital Account & Client Delivery Specialist to manage a portfolio of B2B and B2C clients.
This is a varied agency role for someone who enjoys working with clients, keeping projects moving and making sure the right work gets delivered at the right time. You will work closely with our SEO, content, social media, paid media, design and development teams.
You will be the main point of contact for your clients, helping them understand what is happening across their accounts while coordinating the internal teams responsible for delivery.
The types of clients you will manage
Your portfolio will include clients across several industries:
· Automotive and commercial vehicles: Account management, performance reporting and ongoing strategic support.
· Industrial and agricultural infrastructure: Client reporting, campaign updates and day-to-day account communication.
· HR and labour law consulting: Client relationship management, strategy implementation and recurring reporting.
· Retail, home and furniture: Account management, media planning and support across different digital channels.
· Storage, logistics and B2B services: Social media calendar management, content creation, community management and monthly blog planning.
Key responsibilities
· Act as the main point of contact for your allocated clients and manage day-to-day communication.
· Lead weekly or monthly client meetings, depending on the needs of each account.
· Prepare clear performance reports and explain results, challenges and next steps to clients.
· Keep an eye on potential risks, delays or delivery issues and address them before they become bigger problems.
· Translate client requests into clear briefs for the development, design, content, SEO and paid media teams.
· Coordinate development tasks, review specifications, test completed work and help manage deployment timelines.
· Oversee SEO activities, monthly blog plans, social media calendars, community management and ad-hoc content updates.
· Keep internal teams aligned on priorities, deadlines and client expectations.
· Assist with tracking client SLA hours against the actual time spent on work, flagging over-servicing or under-utilisation where necessary.
· Assist with monitoring and managing paid media budgets to make sure spend remains aligned with approved budgets and campaign plans.
· Support team handovers and help keep client work moving when other team members are on leave.
· Contribute to improving internal agency processes and ways of working.
What we are looking for
· At least 4 to 6 years of experience in a digital agency account management, digital project management or client delivery role.
· Experience managing clients in sectors such as automotive, industrial or manufacturing, HR or legal services, retail or B2B services.
· A good working understanding of websites, CMS platforms, development processes, SEO, GA4, analytics and social media platforms.
· The ability to manage multiple clients, deadlines and competing priorities without losing track of the detail.
· Experience working with developers and turning client requests into clear, workable briefs.
· An understanding of agency SLAs, time tracking, resource allocation and media budget management.
· Strong written and verbal communication skills.
· A calm, confident and practical approach when dealing with clients and internal teams.
· A proactive mindset. You should be comfortable identifying what needs to happen next without always waiting to be asked.
The person who will do well in this role
You enjoy working with people, but you are equally comfortable getting into the detail of a campaign, report, website update or project plan.
You are organised, reliable and able to keep several moving parts under control. You communicate clearly, follow through on commitments and are comfortable having honest conversations when timelines, budgets or expectations need to be managed.
Most importantly, you understand agency life and know how to balance strong client relationships with realistic internal delivery.

Work arrangement
Yes