ASSOCIATE PROGRAM MANAGER

Program:Rentokil-Terminix BLI/Process Name:NA Collections - RegionalDesignation:Associate Program ManagerNo of Head Count (s):1New Hires/Replacement Hires (HC) by Designation1Billed /Unbilled / BU / OPS BenchUnbilled/Rentokil-Terminix/Ops Bench SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchCollections Strategic LeaderCity / Location:Alabang, Muntinlupa Standardized skillset: [Refer attached excel]End-to-end Collections managementExperience in hardcore collections Shift (APJ / EMEA / US / Any combination):US & APACReporting Manager :Waseem KhanEducational Background:Bachelor's Degree Experience Required:20+ years in hardcore Collections (Outbound & Inbound)Job Description:Will act as the strategic leader for all of our Collections groups and activities across multiple portfolio (Residential, Commercial, National) in various regions (North America and APAC) and will bring in knowledge, expertise and consistent and competitive performance attainment related to KPIs, but limited to, DSO, Open AR Reduction, Cash Collects, Resolution Rate, Right Party Contact, Outbound and Inbound Calls, Emails and Actionable Data, Quality, Attempt to Collect, Collection Cost Ratio
Work with client and internal stakeholders in developing tactical and strategic direction to an effective and efficient outreach activities and debt recovery while maintaining compliance to legal regulations in every region being supported; explore and implement automation and process improvement to increase outreach success and customer debt recoveryClient Approval mail: CommentsThis role is an immediate need hence, preferrably to onboard a resource ready to start ASAP.Preferred Start date: (induction date)7/15/2026-7/31/2026Collaborators:Atilano Sabulao, AC HugoWorkplace: WFM, WIO, HybridWIO