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About Company
Fabric is an AI-powered hiring platform helping companies hire faster through intelligent automation, AI interviews, and seamless recruitment workflows. We're building the future of hiring by combining cutting-edge technology with exceptional experiences for candidates and customers.
About the Role
We are looking for a Forward Deployed Engineer – Customer & Support Engineering who enjoys solving complex technical problems while working closely with customers. This is a customer-facing engineering role where you'll debug issues across frontend, backend, and real-time voice systems, build internal tools, and ensure customers have a seamless experience with our product.
Responsibilities
Own customer issues end-to-end, from investigation to resolution.
Debug production issues across frontend, backend, APIs, and real-time audio systems.
Build and maintain internal tools and small customer-facing applications using Python and full-stack technologies.
Diagnose bugs using logs, monitoring, and observability tools, and implement fixes.
Collaborate with Engineering, Product, and Customer Success teams to resolve issues efficiently.
Provide technical support to customers and candidates using the platform.
Communicate technical findings clearly and act as the voice of the customer internally.
Continuously improve product reliability and customer experience.
Qualifications
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
1–3 years of experience in Python and full-stack development.
Experience working in a B2B SaaS startup.
Prior experience in a customer-facing engineering, technical support, customer success, or Forward Deployed Engineer role.
Strong understanding of REST APIs, SQL, Git, and debugging production applications.
Excellent troubleshooting, communication, and problem-solving skills.
Experience with AI-assisted development tools, real-time audio, or voice technologies is a plus.
Work arrangement
No
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