Business Operations Specialist

We are looking for a high agency BizOps (Business Operations) who would work directly
with the founders on core execution across supply chain, service delivery, customer experience, and
digital product operations.This is a hands-on, execution-heavy role focused on ensuring in delivering a seamless end-to-end customer experience — from order to installation to usage.
Qualifications
Strong business operations experience, including process mapping, workflow optimization, and cross-functional coordination.
1-3 years experience in startup ops/supply chain/consulting/Bizops roles
Analytical skills and business analysis capabilities, with the ability to interpret data, identify trends, and develop actionable insights.
Excellent communication skills, including clear written documentation and effective verbal communication with diverse stakeholders.
Customer service mindset, with the ability to support internal and external partners and contribute to a positive client experience.
Proficiency with productivity and collaboration tools (e.g., spreadsheets, presentation software, project management platforms).
Ability to work on-site in the Greater Jaipur Area, manage multiple priorities, and meet deadlines in a fast-paced environment.
Bachelor’s degree in Business, Operations Management, Economics, or a related field, or equivalent practical experience.
Experience in revenue operations, sales operations, or consulting environments is a plus.
Key Responsibilities
1.⁠ ⁠Supply Chain & Operations Management- Coordinate with manufacturing, logistics and warehouse management partners Track production timelines, inventory, and dispatches. Ensure alignment between demand planning and supply availability.Identify and resolve operational bottlenecks
2.⁠ ⁠Service Delivery & Installation Experience Supervision- Track installation timelines and success rates. Supervise on-gound serivce delivery TAT (Turn Around Time) and experience
3.⁠ ⁠Customer Experience (CX)- Track customer feedback, complaints, and build systems for timely resolution. Monitor reviews and conversations across digital/social platforms
4.⁠ ⁠Tracking & Analytics- Build dashboards to track orders, inventory, deliveries, installations, service metrics, and customer satisfaction. Use data to identify gaps and improve operational efficiency
5.⁠ ⁠Digital Product & App Operations- Work with product/tech teams on Client app, website and other digital interfaces.Ensure alignment between physical product experience and digital platform experience
Required Qualifications
Comfortable working across vendors and teams
Strong in making things happen on ground and ensuring timely execution

Work arrangement
No