AVP, (Sr Exec), Functional Management (Channels & Digital), RORC

Company: 2201 United Overseas Bank (Malaysia) Bhd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Lead, coordinate and manage user acceptance testing for retail banking applications
Understand user requirement, review functional specification and plan the testing to ensure adequate testing coverage
Manage end to end testing ensuring quality test verification and documentation, defect reporting, issue resolution, and progress tracking in timely manner
Support business/ operation users in operational readiness, pilot run, health check and project post implementation
Responsible in developing system functionality and user training manual, target operating model and other relevant documentation where applicable
Analyze and provide support/ relevant input on production issues and/ or customer complaints channeled via support staff/ helpdesk.
Participate in country and group level projects as assigned from time to time
Identify and initiate improvements in the test processes and execution
Ensure application parameters setup are carried out with proper control
Provide in-depth training to new hire/existing staff on user acceptance testing management and production support
Participate and assist in coordinating department disaster recovery and business continuity annual testing
Assist department head in resolving audit findings in timely manner
Perform ad hoc assignment/ tasks as assigned by department head from time to time
Requirements:
Bachelor’s Degree in Computer Science or equivalent
Minimum 5 years of experience in functional testing in retail banking domain
Knowledge in retail banking operations, products and services
Experience in testing one or more banking channels such as self-service banking, mobile banking
Good communication and interpersonal skills
Able to work independently and as a team player
Practical knowledge on automation testing tools is an added advantage
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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