Senior Technical Consultant

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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key stakeholders to achieve the vision while completing key deliverables. They serve as hands-on advisors — using strong solution, technical, and product knowledge, plus industry and consulting experience — to deliver customer ROI.
Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements, leading to successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations via middleware tools and platforms. They lead the evaluation of options, present and educate customers/partners, and proactively manage risk areas through to resolution.
Your Impact — Responsibilities
Become a highly certified and recognized Salesforce expert
Help clients consistently meet/exceed goals and metrics
Contribute to customer success through front- and back-end solution development and release management
Deliver high client satisfaction (CSAT)
Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate delivery
Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement
Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure
Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business/technical requirements at a senior level
Proactively identify and manage risk areas through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners
Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleagues
Minimum Qualifications
2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org
Experience with enterprise architecture areas: integration technologies, single sign-on, master data management
Experience with Waterfall and/or Agile methodologies
Self-starter with proven results leading customer/partner success across front- and back-end architecture, development, release management, and change management
Proven ability to analyze, design, and optimize business processes via technology and integration
Skilled at guiding customers and colleagues in adopting emerging technologies that drive business value
Polished speaker able to evangelize best practices at various organizational levels
Genuine interest in studying new technologies and pushing the limits of existing ones
Strong written and verbal communication skills, tailored to the audience
Strong presentation skills — able to present and defend a point of view to varied audiences
Willingness to travel to client sites (avg. 25%, may vary by engagement)
Bachelor's degree in Computer Science, Software Engineering, Business, or related field
Certifications
Helpful to have Salesforce.com product certifications before joining. Expected to earn these within the first 3 months:
Certified Platform App Builder
Certified Platform Developer I
Salesforce Certified Agentforce Service Consultant
Salesforce Certified Agentforce Sales Consultant
Certified Agentforce Specialist
Certified Sharing & Visibility Designer
Certified Integration Architect
Preferred Qualifications — Leadership Qualities
Passion: Passionate about customer success
Beginner's Mind: Always learning, open-minded, a great listener, hands-on
Thought Leader: Strong point of view and executive presence — confident, not arrogant, a great storyteller
Urgency: Moves fast and drives business value and results
Ohana: Embodies Aloha culture — a team player with a generous heart
Trust: Trusts the company's core values
Adaptable: Excels amid high uncertainty and change
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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