Senior Account Manager (Project Operations & Client Relationships)

About IndieFolio Network (IFN)
IndieFolio Network (IFN) is disrupting the traditional creative agency model by enabling leading brands to assemble custom creative delivery teams, producing world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our network of curated top creative professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IFN is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.
About the Role
As a Senior Account Manager, you will take ownership of key client relationships, lead project execution end-to-end, and manage a team while driving smooth coordination across accounts.
This role is ideal for someone who has already led accounts and managed people in an agency environment, and is now ready to operate with greater autonomy, own larger and more complex client relationships, and build out a high-performing account management team.
CTC: 10-14LPA
Responsibilities
Client Coordination & Relationship Management: Own strong client relationships through timely communication, responsiveness, and attention to detail while leading calls, understanding requirements, managing follow-ups, and ensuring confidence in project delivery.
Account & Project Management: Independently manage ongoing client accounts and projects while driving smooth communication, timely follow-ups, and strong execution across teams and stakeholders.
Team Coordination & Management: Lead and manage a team of Account Managers/Executives and set clear direction, review work quality, coach on client handling and execution, and ensure accountability and consistency across the accounts under your remit.
Talent Coordination & Quality Management: Identify and coordinate the right creative talent for different project needs while applying judgment on quality, fit, availability, timelines, and budget.
Proposal Building, Pricing & Commercial Support: Lead the creation of proposals, scopes, and project plans for client requirements while owning pricing discussions, commercial decisions, and project solutioning.
Reporting & Operations: Track project progress, maintain account updates, and keep documentation organized across proposals, timelines, deliverables, and key account updates while ensuring strong operational discipline across accounts.
Requirements
Minimum 5 years of agency experience in account management, client servicing, and project leadership.
Currently operating as a Senior Manager, Group Account Manager (GAM), or Account Director, or in an equivalent role.
Proven experience running a team by coaching, delegating, and holding people accountable.
Strong track record managing client relationships end-to-end, including at a senior/stakeholder level.
Strong domain experience across design, video, and content/creative services.
Excellent communication skills and someone who is confident, articulate, and comfortable representing the business in front of clients and leadership.
Highly organized, detail-oriented, and dependable.
Strong problem-solving ability and comfort handling multiple moving pieces at once.
Strong commercial thinking across pricing, proposals, and project economics.
Ownership mindset with the ability to take initiative and drive things forward independently.

Why Join Us?
Work with the best: Collaborate with some of the best global brands and top leadership in the industry.
Hypergrowth Opportunity: Be part of a company experiencing explosive annual growth with the potential to scale.
Continuous Development: Refine your skills through continuous training and the support of a collaborative team.
Own Your Impact: Enjoy a high-trust environment where your contributions are valued, your voice is heard, and your ownership mindset is celebrated.
Flexibility & Autonomy: Embrace a remote-first culture that empowers you to design your ideal workday, focusing on results and maximizing your productivity.
Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
30–60–90 Day Plan
First 30 Days – Context, Learning & Foundations Understand IFN's business model, service lines, clients, and internal workflows. Build context on how accounts and teams are managed, how talent is coordinated, and how proposals, pricing, and project execution work. Get familiar with tools, reporting formats, communication processes, and the day-to-day rhythm of account management.
Days 31–60 – Active Ownership & Team Integration Take ownership of assigned client accounts and begin actively managing your team, reviewing work, providing direction, and stepping into client coordination, proposals, and execution. Build stronger judgment on project workflows, talent decisions, and how account relationships and team performance are managed over time.
Days 61–90 – Full Ownership & Independent Execution Operate with full ownership across your accounts, client relationships, and team. Drive day-to-day execution independently, lead proposals and commercial discussions, and demonstrate strong reliability, responsiveness, and judgment in managing both accounts and people.

Work arrangement
Yes