Live opening · Posted 21 hours ago

ServiceNow ITSM / CSM Developer

SWITS DIGITAL Private Limited · Hyderabad, Telangana, India (On-site)

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At a glance

The key details from the original listing.

Posted 21 hours ago

CompanySWITS DIGITAL Private Limited

LocationHyderabad, Telangana, India (On-site)

Work modeNo

Source

Listed21 hours ago

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About the role

Description supplied by the original job listing.

Location: Hyderabad
Experience: 5+ Years
Shift: Saudi Time Zone | Sunday Thursday
Mandatory Skills
5+ years of hands-on ServiceNow Development experience.
Minimum 3+ years of ITSM & CSM implementation/custom development.
Strong expertise in ITSM modules Incident, Problem, Change, Request and Service Catalog.
Hands-on experience in ServiceNow CSM Case Management, customer workflows, SLA/Entitlements.
Strong HRSD exposure with Case Management and Employee Service Center.
Excellent hands-on experience with Flow Designer, Workflow and Orchestration.
Strong ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and ACLs.
Experience with Import Sets, Transform Maps, Update Sets, Scheduled Jobs and Email Notifications.
Strong experience in REST/SOAP integrations, IntegrationHub and MID Server.
Good knowledge of Glide APIs and JavaScript.
Experience with Service Portal / Employee Center is preferred.
Strong communication and customer-facing skills.
Ability to work independently, gather requirements and deliver solutions in an enterprise environment.
Preferred
ServiceNow CSA certification.
Experience in customer-facing / government-related projects.
Strong understanding of ITIL processes and Agile/Scrum.

Work arrangement
No

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