Purchase to Pay Operational Lead - Europe and Americas

About The Role
The Purchase to Pay Regional Operational Lead Americas and Europe role is responsible for the overall Americas and Europe purchase to pay activities, teams and markets being supported. The role focuses on driving operational delivery through both internal teams and associated Business Process Owner (BPO) teams as well as inputting into, and delivering on, strategic initiatives aligned to the broader GSK and Global Finance Service strategy.
The Operational Lead role will focus on Operational performance, KPI delivery, Continuous Improvement, Project delivery, Senior stakeholder management, cross functional collaboration, people and team management responsibilities as well as any other ad-hoc requirement.
Such role will require deep knowledge of Procure-To-Pay end to end processes, excellent stakeholder and team management skills as well as having the ability to manage the oversight of a third-party BPO for activities performed remotely.
Key Responsibilities
Member of the P2P & O2C Leadership team led by VP Global P2P/O2C Tower Head.
Managing a team of 28 FTEs; 8 direct reports based across 2 geographies who in turn manage 20 FTEs (Locations of team will be Poland and Brazil).
Driving delivery and performance of the Procure-To-Pay operational activities across multiple geographies (North America, Canada, LATAM and Europe) and multiple business functions (Commercial, R&D, GSC, Corporate & Support Functions).
Oversight of a remote third party BPO providing services across the transactional activities such as Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub support.
Partnering with senior stakeholders across Finance and the Business; regular interaction with market FDs, representing P2P in Regional Finance Boards, alignment with business leaders as required.
Accountable for day-to-day delivery of operations through the in-house service delivery team and BPO Service Provider, resolving Markets / Vendor’s issues and proactively identifying any issues or risks to the service(s) being provided.
Escalating issues through the set-up governance where required.
Working closely with third party providers and local Process expert(s) to ensure delivery in line with established service levels and service line strategy.
Driving standard practices and consistency in service delivery across the regions through GSK policies, tools and processes.
Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs).
Ensuring that robust Business Continuity Plan and Risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO.
Responsible for controls, control testing results and where required ensuring mitigations plans are effective.
Driving Projects as well as Continuous Improvements initiatives across the team and globally as necessary.
Working closely with other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning & Forecasting) as well as Global Process Owners and other Hubs globally to ensure standardization of processes and activities.
Required Qualifications, Experience and Skills
We are looking for professionals with these required skills to achieve our goals:
Degree level or equivalent in Finance, Business, Economics or related discipline (or relevant experience in P2P / finance operations).
Demonstrated experience within Financial Services and including leadership experience; accounting qualification or process improvement experience at managerial level.
Excellent communication skills, ability to engage with senior stakeholders / Finance Directors as well as ability to interact with and influence users/vendors.
Ability to lead, and be part of, culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team).
Hands-on experience with ERP / SAP / S4Hana systems. Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO.
Demonstrated experience in leading operational teams and/or project teams, including setting objectives, managing workload, and driving performance against KPIs and SLAs.
Proven track record of meeting and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions.
Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance.
Strong internal and external stakeholders management (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment.
Strong analytical skills with the ability to interpret P2P operational and financial data, identify trends and root causes, and translate insights into concrete actions.
Experience in Continuous Improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations.
Work Arrangement
This role offers a hybrid working model, with a mix of on-site and remote work. Remote or fully home-working arrangements are not available for this role.
Closing Date for Applications – 12 October 2026 EOD
Please take a copy of the Job Description, as this will not be available post closure of the advert.
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your applicatio
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Skills
Accounts Payable (AP), Accounts Payable (AP), BPO Operations, Client Vendor Relationship, Compliance SOX, Cross-Functional Leadership, Cyber Risks, Digital Fluency, Driving Continuous Improvement, Enterprise Thinking, ERP Financial Systems, Finance Transformation, Financial Operations, Financial Services, Operational Governance, Operational Leadership, Payments Management, People Leadership, Performance Management (PM), Problem Solving, Process Standardization, Procure-to-Pay, Risk Management, SAP S/4HANA, SAP Systems {+ 5 more}
Polish Salary Range / Polski przedział wynagrodzenia: PLN 387,000 to PLN 645,000The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mog