Renewals Account Manager

Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
Your Career
The role of the Renewals Account Manager is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers. Alongside this, you will work collaboratively with the channel to ensure that customers have a positive and successful experience with their Palo Alto Networks deployment.
Your Impact
Responsible for renewing contracts across all our portfolios
Work in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need
Excellent ability to communicate with an array of internal teams
Manage all maintenance and subscription renewals in your territory
Quote generation, including the creation of coterminous quotes
Upsell to multiyear renewals by positioning value to the customer
Diligently follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to bring in renewals before the expiration
Submit accurate and timely forecast through Salesforce.com and clari
Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices
Qualifications
Your Experience
Experience in managing customer renewal install base for assigned Enterprise and Commercial accounts
Experience working with Channel Partners
Track record of achieving sales goals and objectives
Experience using Salesforce.com and clari for forecasting and CPQ for quoting
Enthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity
Ability to learn new technologies quickly, adapt to changing needs and possess strong analytical skills
Ability to quickly build productive relationships in a fast-paced, performance-driven environment
Strong time management and interpersonal skills
English language proficiency, other European languages desired
Qualifications
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.