ServiceNow CSM AI Experts

We are growing. And we are looking for talented people.
At Decskill, we believe that technological excellence is driven by human talent.
We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.
As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.
We would like to meet a ServiceNow CSM AI Experts for a project with a remote working model.
You should have:
• Excellent overall knowledge of the ServiceNow platform, including architecture and CSDM
• Strong experience in ITSM
• Experience with CSM and OM is a strong plus
• A proven track record of designing and implementing AI-driven solutions on ServiceNow
Key technical experience:
We’re particularly interested in candidates who can demonstrate real implementation experience with:
• Agentic AI workflows
• ServiceNow Build Agent
• AI Agents & ServiceNow AI Skills
• Prompt Engineering
• MCP (Model Context Protocol)
• A2A (Agent2Agent)
Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.
Find with us the right opportunity to grow!
What you can expect from us
Long-term projects with national and international context.
Opportunities to grow technically and professionally
A people-first culture, focused on transparency and trust.
Teams that value ownership, collaboration and stability.
Join us:
Send us your CV in English to daniela.adao@decskill.com with reference “DA/SN”.
Your next challenge might start here.

Work arrangement
Yes