Lead Field Service Representative

Nalco, an Ecolab Company, is seeking a Lead Field Service Rep​ in our Energy Services group. The Lead Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions.
What’s in it For You:
Flexible, independent work environment where you will manage a monthly schedule
Access to best in class resources, tools, and technology
Develop your career as you drive growth
Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
Competitive base salary benefits package starting day 1 of employment, including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
Solve a wide range of complex, multi-disciplinary problems
Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
Conduct site surveys, product/application audits
Inventory management of chemical delivery systems
Collect samples for monitoring chemical program
Deliver chemicals to customer as needed
Conduct field evaluations of new products
Lead appropriate pre-trial surveys for site visits
Interact with appropriate internal and external customers and resources
Maintain accurate records based on information gathered during trials and surveys
Create troubleshooting service guides and bulletins on existing products
Coordinate and manage sampling and inventory schedules
Coordinate implementing solutions with customers
Assist sales in preparing business proposals
Participate in design reviews, new applications and start-ups evaluations
Assist in critiquing products serviceability, performance and reliability
Provide customers with expert technical service in all major applications
Serve as a Mentor for all levels of Service Reps
Support and be committed to the teams Quality Improvement Process
Promptly report every incident, accident, injury or applicable near miss to next level management
Provide on-site field service (on the phone or on-site)
Physical Demands:
Must have the ability to Lift/Push/Pull/Carry analysis tool box
Minimum Qualifications:
University Degree in chemistry of chemical Engineering of education with at least 3-5 years’ experience in the same field
Ability to travel within a geographic territory; From Riyadh To Al Qassim Area
Must have a valid Driver’s License and acceptable Motor Vehicle Record
No immigration sponsorship offered for this role
Preferred Qualifications:
Associate’s degree in engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
4 years of successful technical sales or field sales support experience
Must have knowledge of and experience in materials, scheduling and inventory processes
Experience in oil and gas industry preferred
Previous RO, Boilers, cooling Towers, Closed loops and WWTP
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems
High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
History of working in a field that requires autonomy and self-motivation
Excellent communication skills
Excellent organizational skills
A strong work ethic and ability to multitask