Live opening · Posted 12 hours ago
Client Support Specialist
Intercontinental Exchange, Inc. · IN-Pune
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At a glance
The key details from the original listing.
CompanyIntercontinental Exchange, Inc.
LocationIN-Pune
Source
Icims
Listed12 hours ago
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About the role
Description supplied by the original job listing.
Responsibilities - Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions - Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned - Drive service level attainment as per departmental standards - Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates - Recognize and respond accordingly to systemic customer-impacting problems - Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client - Understand and follow company and...
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