Systems Engineer 2

Job Description
Performs regular administration and conducts basic performance trend analyses and server capacity. Performs system configurations and backups with minimal guidance. As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Resolves standard customer system issues and implements and documents technical solutions.
Responsibilities
Key Responsibilities
System Installation & Configuration – Software Administration:
Maintains operating systems to ensure effective installation and performance as instructed.
Assists in the administration of middleware products in environments.
Begins to support the deployment, maintenance, and operation of internal applications as needed.
Performs regular administration and conducts basic performance trend analyses and server capacity to ensure service performance meets standards.
Builds working knowledge of application monitoring tools to ensure efficiency.
System Installation & Configuration – Installation and Configuration:
Installs and configures servers, cloud infrastructure, and assigned software and environments.
Performs system configurations and backups with minimal guidance to ensure optimization of server infrastructure.
Supports hardware maintenance, auditing, installation, and provisioning as necessary.
System Installation & Configuration – Identity & Access Management:
With minimal guidance, administers access privileges in the identity and access management system to ensure accurate access to IT resources.
Assists with monitoring user activity in the identity and access management system and reporting on system activity.
Service Lifecycle Management – Batch Processing:
Monitors the batch process to ensure the updates are applied and escalates any issues that arise.
Implements batch management with some guidance to configure jobs and job streams, define dependencies, and report job performance.
Service Lifecycle Management – Security Maintenance:
Follows existing procedures to provide assurance that compute and storage devices are secure.
Monitors and evaluates high-level service and infrastructure dashboards and identifies anomalies.
As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.
Service Lifecycle Management – System & Security Improvements:
Implements enhancements to improve the performance reliability, and security, of systems and environments with guidance.
Incident Management & Support – Incident Management:
Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
May participate in incident review meetings to understand and provide some feedback for operational performance and solution implementation.
Engages with cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to support implementation and/or resolution for incidents, risks, or migrations.
Incident Management & Support – Technical Support:
Regularly monitors the production environment by checking system error logs and monitoring ticket queues.
Adheres to team schedule to contribute to ongoing technical support and service objectives.
Resolves standard customer system issues and implements and documents technical solutions.
Incident Management & Support – Backups and Disaster Recovery:
Builds working knowledge of systems to perform standard backup, restore, and disaster recovery processes.
Participates in disaster recovery drills to ensure preparedness and compliance.
Supports implementation of disaster recovery solutions to ensure preparedness and regulatory compliance.
Communication & Documentation – Technical Communication:
Begins to communicate technical information to both technical and nontechnical personnel.
May serve as a technical liaison and provide domain-specific knowledge to select projects, programs, and activities.
Communication & Documentation – Documentation & Reporting:
Maintains documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).
Helps generate weekly and monthly reports on system performance and incident progress to support operational and management outcomes.
Performs quality checks of technical documentation.
Additional Responsibilities (as Needed)
Cloud Infrastructure Support:
May collaborate with DevOps and Site Reliability Engineer (SRE) teams to provide support for large-scale infrastructure with guidance.
Implements continuous integration and continuous deployment (CI/CD) pipelines with guidance.
Performs patching and version upgrades with guidance to support cloud infrastructure.
Automation:
Troubleshoots standard issues with automation tools, agents, and other connectivity to 3rd party applications.
Provides support for cloud technologies as needed.
Core Responsibilities
Planning & Execution:
Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements.
Prioritizes and adjusts work as resources or timelines change, with some guidance.
Collaboration & Partnership:
Collaborates within a team to better understand expectations and achieve shared objectives.
Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance.
Actively listens and asks questions to enhance collaboration.
Problem Solving:
Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures.
Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Continuous Learning:
Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices.
Utilizes feedback and training to improve skills.
Participates in a culture of continuous learning and knowledge sharing.
Continuous Improvement:
Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance.
Contributes to ideation for future process improvements.
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Work arrangement
No