Live opening · Posted 1 day ago

MetaSolv Application Support Lead

Zensar Technologies · India

Oracle

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At a glance

The key details from the original listing.

Posted 1 day ago

CompanyZensar Technologies

LocationIndia

Source

Oracle

Listed1 day ago

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About the role

Description supplied by the original job listing.

Key Responsibilities
Lead and mentor a team of MetaSolv support professionals.
Act as primary escalation point for production incidents and service outages.
Monitor incidents, service requests, and problem tickets.
Ensure agreed SLAs and KPIs are consistently achieved.
Drive root cause analysis (RCA) and preventive actions.
Coordinate with business users, client IT teams, and vendors.
Conduct daily operational reviews and status reporting.
Manage release support, deployment validations, and post-production monitoring.
Facilitate knowledge management and continuous service improvement initiatives.
Support transition, KT, and stabilization activities.
Required Skills
Strong experience in Oracle MetaSolv Solution (MSS).
Telecom OSS/BSS domain knowledge.
Incident, Problem, and Change Management.
Production Support governance.
SQL and database troubleshooting.
Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
Team management and stakeholder communication.
ITIL Foundation Certification.
Experience with Oracle OSS products.
Exposure to integration support environments.
Preferred Skills
ITIL Foundation Certification.
Experience with Oracle OSS products.
Exposure to integration support environments.

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