Live opening · Posted 1 day ago
Technical Support Engineer
Yugabyte · Bangalore
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At a glance
The key details from the original listing.
CompanyYugabyte
LocationBangalore
Experience3-7 yrs
Source
Instahyre
Listed1 day ago
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About the role
Description supplied by the original job listing.
We are seeking a Technical Support Engineer to join our growing Customer Support organisation. While prior support experience is valuable, it is not a strict requirement; we're looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture. The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
Responsibilities:
Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
Maintain detailed case documentation and follow established support processes.
Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
Continuously learn new technologies and expand your understanding of Yugabyte's ecosystem.
Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
Requirements:
Experience: 3-5 years of industry experience in a technical role.
Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc. ).
Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
Strong communication skills, both written and verbal, to interact effectively with technical and non-technical audiences.
Proactive, customer-first mindset, with patience and persistence when resolving issues.
Ability to work independently in a fully remote environment while collaborating across global teams.
Skills
Database Administration, PostgreSQL, AWS, Azure, Cloud Computing, DevOps, Distributed Systems, Google Cloud (GCP), IT Support, Java, JavaScript, Linux, Python, Shell Scripting, SQL
Experience
3-7 yrs
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