QA Lead - Global Ad Technology Supervisory Department (GATD)

Job Description:
Business Overview
Rakuten is one of the world's leading e-commerce companies. Our mission is to empower people and society through the internet, while aiming to become a Global Innovation Company. Join us in shaping the future of e-commerce in Japan.
Department Overview
The Global Ad Technology Department (GATD) manages the advertising systems that power Rakuten. We are a cross-functional, data-driven organization with a diverse team spread across five countries, including Japan, Singapore, India, and China.
GATD Website: https://corp.rakuten.co.jp/careers/feature/adtech/en/
Our mission is to ensure that system implementation, delivery, and maintenance are carried out smoothly across GATD. We are also responsible for strengthening the department's engineering capabilities by sharing technical knowledge and skills across teams.
Position:
Why We Hire
Rakuten Group, Inc. provides services to millions of users and is expanding rapidly, but we do not believe in growth without quality. We are looking for a talented and enthusiastic QA Lead who can build our team and assure the reliability and scalability of our services.
Position Details
・ Write, extend, and maintain automated test plans and scripts.
・ Design, execute, and automate tests for backend and, at times, frontend applications across a variety of architectures and cutting-edge technologies.
・ Architect automation frameworks, define automation strategies, and develop automated tests to validate use cases against product specifications and requirements.
・ Work closely with engineering and product teams to prioritize testing, ensure comprehensive coverage, and report execution progress and results.
・ Participate in design and specification reviews and use the information to design test plans.
・ Assist cross-functional teams with troubleshooting and problem identification.
・ Champion QA best practices and contribute to continuous QA process improvement.
・ Stay current with emerging technologies, particularly AI and agentic systems, and apply this knowledge to testing strategies.
Work Environment
Our QA team consists of around 10 members and offers a global working environment where both English and Japanese are used.
We continuously improve the team's QA knowledge through weekly certification study sessions, including ISTQB. We maintain a healthy work-life balance and conduct regular one-on-one meetings to create a safe and comfortable working environment.
Mandatory Qualifications:
・ More than five years of experience in application test design and implementation
・ Experience developing API/UI test automation and conducting non-functional testing
・ Knowledge equivalent to ISTQB Foundation Level
・ Ability to communicate effectively while engaging stakeholders
・ Solid programming fundamentals, strong object-oriented concepts, and proficiency in one or more languages such as Python or Java
・ Understanding of AI and agentic systems, including how AI workflows and autonomous agents are tested and validated
・ Strong understanding of QA practices, methodologies, and approaches
・ Strong troubleshooting and debugging skills
Desired Qualifications:
・ Experience in test planning, design, and implementation
・ Knowledge and experience in the internet service industry
・ E-commerce domain knowledge
・ Service-oriented mindset
Other Information:
<Soft Skills>
・ Proactively involves others to solve problems or improve situations
・ Has an inquiring mind and a passion for continuous learning in a fast-moving environment
・ Communicates effectively with stakeholders and QA team members
・ Takes on new challenges and drives improvements rather than accepting the status quo or routine work
・ Promotes a collaborative culture within and beyond the team
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