IT Support Specialist

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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.
Scope/Purpose Of Position
The IT Support Specialist will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and remotely. As the only IT resource in local, this role should understand business, requirements and help with user communication.This position requires work under minimum supervision.
Responsibilities
Install and maintain computer hardware, software, mobile devices/tablets, printers, IP phones and network infrastructures
Maintain software updates, install patches, vulnerability remediations of the systems
Image and re-image computers using PXE/USB method
Resolve technical issues with hardware or software applications or network systems
Escalate issues to global IT team as required
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Document hardware and software solutions
Communicate the status of open requests to stakeholders
Partner with other IT groups to define and refine business and functional requirements
IT business administration such as IT vendor management
Represent technical bridge between technology groups and business engagement
Encourage business partners/users to accept standardized technology
Help coordination of Global IT initiatives impacting the users
Engagement with business users to capture business requirements
Provide meeting & event support and maintain Audio/Video Conference devices
Provide Smart Hands support for IT infrastructures during and after hours
Installations/Mounting of Physical Servers and Networks devices
Required to support remote users in the region
Provide IT Training & knowledge sharing with the users and team members
IT project coordination and deployment
Maintain all IT assets in CMDB records accurately
Move, add, change, and dispose of IT devices & equipment as required
Make recommendations for and implement improvement in processes and procedures
Perform any other duties as assigned by the Supervisor and Management
Travel Requirements
Minimal - International travel is possible due to being part of a global team, providing support to other sites in the region
Hours Of Work/work Schedule/flextime
40 hours/week
Education Requirements
Bachelor’s degree in business or computer science related field
Work Experience
Three plus years of experience in an IT related field, Previous work experience in a global company is a plus.
Required Skills
Advanced technical troubleshooting and problem-solving skills
Strong remote support skills and familiarity with remote support tools
Knowledge of PC hardware, peripherals, and related accessories
Knowledge of Windows 11, Microsoft certification is a plus
Knowledge of Office 365, Cloud storage solutions (OneDrive, SharePoint, etc.), Virtual Collaboration software (Teams, Webex, Zoom, etc.)
Knowledge of conference room audio and display devices
Knowledge of Checkpoint, CyberArk and LogMeIn remote support tool
Proficient in time management and task prioritization
Effective organization and planning skills, and ability to function effectively in stressful circumstances with changing priorities
Must be a self-starter, able to work in team environment and motivate others
Excellent customer service, communication, and interpersonal skills
English communication skills in both written and verbal
Desired Skills
Good understanding of IT industry best practice
Troubleshooting skills on large enterprise business platform
Knowledge of network concepts and cyber/ IT endpoint security
Business administrative skills
Familiarity with ticket management systems or tools
Project management skills
Soft Skills
Positive attitude
Self-discipline and motivation
Detail oriented
Results oriented
Ability and desire to learn new skills

Work arrangement
No