Customer Success Engineer - Commercial

This is a Fully Remote Job
1. About Our Client:
This organization operates in the data security industry, focusing on addressing the challenges of protecting data in the cloud era. It provides a data security platform designed to enable businesses to secure their data effectively, support agile collaboration, and pursue new business opportunities. The organization serves security teams at global enterprises, including many Fortune 1000 companies, and is backed by leading investors.
2. About the Opportunity:
The Customer Success Engineer role is central to ensuring customers maximize their use and return on investment in the data security platform. This position involves acting as the primary technical expert and trusted advisor, supporting customers from onboarding through ongoing engagement. The role contributes by driving adoption, resolving challenges, and influencing product development to enhance customer satisfaction and success.
3. Responsibilities:
Serve as the primary technical expert on the platform.
Establish trusted advisor relationships with customers at all levels.
Drive customer adoption through onboarding and training.
Understand customer requirements and design customized use cases.
Ensure customers realize full value and sustained adoption.
Identify and resolve obstacles to customer success.
Advocate customer feedback to influence product roadmap.
Support customer education through self-paced training resources.
Troubleshoot and resolve technical issues.
Monitor and report on customer health and usage.
Collaborate on joint success plans with customers.
Document and share best practices internally and externally.
Mentor team members and participate in hiring processes.
Conduct quarterly business reviews with customers.
4. Requirements:
Associate degree or equivalent experience; Bachelor’s in Computer Science or similar is a plus.
12 years of experience with strong project management skills.
Self-starter who thrives in fast-paced, ambiguous environments.
Proven results in driving revenue growth, customer satisfaction, and retention.
Experience collaborating with Development teams.
Proficiency in SQL, scripting languages (e.g., Python), and cloud environments.
3+ years hands-on with data and cloud technologies, including administration.
Experience with programming/scripting languages, APIs, and web services.
Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred.
Prior software company experience in a technical customer-facing role.
Track record of owning customer relationships including onboarding, renewal, and expansion.
Proactive, innovative team player able to inspire customer loyalty.
Excellent interpersonal and communication skills.
Ability to lead executive meetings and technical workshops.
Ability to work autonomously on complex challenges.
5. Pay Range and Compensation Package:
Compensation Range: $140,000-$160,000 total compensation, which may include bonus, equity, or benefits as applicable.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes