DIRECTOR ENGINEERING - Service Delivery

Job Description – Delivery Director/Program Manager
Job Location: Bangalore
Role Overview
We are seeking an experienced Delivery Director to lead a large-scale, multi-year Digital Healthcare Transformation Program involving multiple business lines, technology platforms, and geographically distributed teams.
The role requires a senior delivery leader with proven expertise in end-to-end program ownership, delivery governance, financial and commercial management, executive stakeholder engagement, and organizational leadership. The incumbent will be responsible for ensuring delivery predictability, operational excellence, customer satisfaction, and measurable business outcomes.
Key Responsibilities
1. Program & Delivery Leadership
Own end-to-end delivery of a large, multi-year digital transformation program across multiple business lines and technology platforms.
Lead parallel workstreams spanning application development, modernization, integration, mobile, data platforms, and production support.
Establish delivery governance to ensure predictable releases, timelines, quality, and contractual commitments.
Proactively manage dependencies, risks, resource constraints, escalations, and critical delivery issues.
Drive collaboration across Product, UX, Architecture, Engineering, QA, DevOps, and Support teams.
Govern release management, UAT readiness, production deployment, hypercare, and post-go-live support.
2. Client & Executive Stakeholder Management
Serve as the primary delivery interface for senior client stakeholders, including CXOs, business heads, and technology leaders.
Build trusted client relationships through transparent communication, proactive risk management, and consistent delivery performance.
Lead weekly/monthly governance reviews, QBRs, and executive steering committee meetings.
Manage expectations, resolve escalations, and align stakeholders on priorities, roadmaps, and key decisions.
Identify opportunities to improve customer satisfaction and strengthen strategic relationships.
3. Commercial & Financial Management
Own program-level revenue, profitability, utilization, margin, and financial performance.
Manage SOWs, Change Requests, estimation, commercial negotiations, and contractual commitments.
Oversee milestone-based invoicing, revenue forecasts, billing, and financial reconciliation with Finance.
Monitor delivery effort against approved scope and proactively control scope creep.
Drive commercial closure of new requirements and maintain strong financial governance across workstreams.
4. Delivery Governance & Operational Excellence
Establish integrated program plans, dashboards, RAID logs, dependency trackers, KPIs, and executive reporting.
Proactively identify risks and implement measurable corrective and preventive actions.
Improve estimation accuracy, sprint predictability, release readiness, and quality.
Conduct root-cause analysis and drive continuous improvement across delivery processes.
Ensure smooth transition from implementation to hypercare, steady-state support, and continuous enhancement.
5. Technology & Transformation Leadership
Provide delivery oversight across enterprise technology and architecture initiatives.
Partner with Solution and Enterprise Architects to ensure scalability, interoperability, security, and maintainability.
Oversee integrations across enterprise platforms and third-party systems.
Drive adoption of AI-assisted engineering, automation, cloud-native technologies, and modern delivery practices to improve productivity and quality.
6. People & Organizational Leadership
Lead a multidisciplinary organization comprising Delivery Managers, Product Owners, Architects, Engineering Leads, QA Leads, and functional specialists.
Establish clear accountability, ownership, performance expectations, and escalation mechanisms.
Drive workforce planning, resource optimization, succession planning, and capability development.
Mentor delivery leaders and build a high-performance culture focused on accountability, collaboration, and customer outcomes.
Partner with internal leadership and shared services to address staffing, capability, and operational requirements.
Required Experience & Qualifications
18–22 years of IT experience, with at least 5 years in senior delivery/program leadership roles.
Proven experience managing large, complex digital transformation programs with multiple concurrent workstreams.
Experience managing an annual portfolio of approximately USD 15–25M or equivalent.
Strong expertise in delivery governance, financial management, commercial negotiations, and executive stakeholder management.
Experience leading geographically distributed teams across onsite, offshore, and hybrid delivery models.
Proven track record in managing complex client relationships, recovering challenged programs, and driving operational improvements.
Strong understanding of Agile, Scrum, DevOps, and hybrid delivery methodologies.
Experience managing Fixed Price, T&M, and Managed Capacity engagements.
Bachelor’s degree in Engineering, Computer Science, or a related discipline; MBA or equivalent management qualification is desirable.
Preferred Experience
Experience delivering large-scale healthcare technology transformation programs for providers, payers, or digital healthcare organizations.
Understanding of HIS, EMR/EHR, PMS, clinical workflows, diagnostics, and patient engagement platforms.
Knowledge of healthcare interoperability standards such as HL7 and FHIR.
Exposure to cloud-native applications, microservices, API ecosystems, data engineering, AI/GenAI, and enterprise integration.
Understanding of healthcare regulatory and data privacy frameworks, including HIPAA and India’s Digital Personal Data Protection Act (DPDP Act).
Experience working directly with Founders, CXOs, and senior business/technology stakeholders in high-visibility transformation programs.
Key Competencies
Executive Communication & Stakeholder Management
Strategic Planning & Execution
Financial & Commercial Acumen
Program & Delivery Governance
Delivery Predictability & Operational Excellence
Risk & Escalation Management
Client Relationship Management
Technology & Digital Transformation Leadership
Cross-Functional Leadership
People Development & Organizational Effectiveness
Continuous Improvement & Problem Solving

Work arrangement
Hybrid