DIRECTOR ENGINEERING - Account Management

Senior Technical Delivery Manager
Location: Bengaluru
Experience: 16–20 Years
Role Overview
We are looking for an experienced Senior Technical Delivery Manager to lead large-scale Application Development & Maintenance (ADM) engagements. The role requires a strong combination of technical expertise, Agile delivery leadership, client management, commercial acumen, engineering excellence, and people leadership.
The incumbent will be responsible for end-to-end delivery, building strategic client relationships, ensuring operational and engineering excellence, managing delivery financials, and driving continuous improvement and innovation across the engagement.
Key Responsibilities
Delivery & Program Management
Lead end-to-end delivery of large-scale ADM engagements, ensuring adherence to scope, timelines, quality, SLAs, and business objectives.
Establish and drive Agile delivery practices, governance, metrics, and continuous improvement initiatives.
Manage delivery risks, dependencies, escalations, resource constraints, and operational challenges.
Ensure effective transition, application maintenance, enhancements, production support, and continuous delivery.
Drive engineering excellence through standardized processes, automation, quality practices, and modern development methodologies.
Client & Stakeholder Management
Act as the primary client-facing delivery leader, managing relationships with senior business and technology stakeholders.
Understand client priorities and translate business objectives into actionable delivery roadmaps.
Lead governance meetings, performance reviews, escalations, and delivery discussions.
Build trusted client relationships and identify opportunities to improve satisfaction and expand the engagement.
Technical & Engineering Leadership
Provide technical oversight across application development, modernization, integration, maintenance, and support activities.
Promote best practices in software engineering, DevOps, automation, cloud, security, and quality engineering.
Collaborate with architects and technical leads to ensure scalable, secure, and maintainable solutions.
Drive adoption of emerging technologies and innovative approaches to improve productivity, quality, and delivery outcomes.
Commercial & Financial Management
Own engagement-level budgets, revenue, margins, utilization, forecasting, and resource planning.
Manage project financials, estimation, staffing, capacity planning, and commercial commitments.
Ensure delivery remains aligned with contractual obligations and approved scope.
Identify opportunities for cost optimization, productivity improvement, and value realization.
People & Team Leadership
Lead and mentor multidisciplinary teams comprising Technical Leads, Developers, Architects, QA, DevOps, and Support professionals.
Build a high-performance culture focused on accountability, collaboration, engineering excellence, and continuous learning.
Drive workforce planning, talent development, succession planning, and capability building.
Coach delivery and technical leaders to strengthen organizational capabilities.
Process Excellence & Innovation
Identify opportunities to optimize ADM processes, delivery models, and operational practices.
Drive automation, AI-assisted engineering, DevOps, and other modern delivery practices.
Establish and monitor delivery KPIs, SLAs, productivity metrics, quality metrics, and customer satisfaction.
Lead root-cause analysis and continuous improvement initiatives across the engagement.
Mandatory Skills & Experience
16–20 years of overall IT experience, with significant experience in Technical Delivery / Program Management.
Strong experience managing large-scale ADM / Application Development & Maintenance engagements.
Proven expertise in Agile, Scrum, DevOps, and modern software delivery practices.
Strong technical understanding of software development, application modernization, integration, and production support.
Demonstrated experience in client relationship and stakeholder management, including senior technology/business stakeholders.
Strong commercial acumen with experience managing budgets, financials, utilization, resource planning, and delivery margins.
Proven people leadership experience managing large, distributed technical teams.
Strong communication, negotiation, problem-solving, and escalation-management skills.
Demonstrated ability to drive delivery excellence, innovation, and continuous improvement.
Preferred Skills
Experience managing large and complex ADM engagements in an IT services environment.
Exposure to Cloud, Microservices, APIs, DevOps, CI/CD, Automation, AI/GenAI, and modern engineering practices.
Experience in application modernization and digital transformation programs.
Agile certifications such as CSM, PSM, PMI-ACP, or equivalent.
Experience in driving technology innovation, automation, and productivity improvement initiatives.
Education
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
Master’s degree / MBA is preferred.
Proven track record of successful delivery, client satisfaction, and team leadership.

Work arrangement
No