Senior Director, Customer Innovation

For our client, we are seeking a Senior Director, Customer Innovation to join the team of a leader in the Information Technology space.
This leader will shape the strategy and operating model for a global technical sales organization, with a strong emphasis on sales engineering excellence. The role will partner closely with sales leadership to define field needs, align resources, and build the organizational capabilities required to support growth. It also calls for a thoughtful, data-driven approach to workforce planning, succession, and leadership development within a technically complex environment.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $210,600 – $285,000 annually
Responsibilities
Formulate an end-to-end macro strategy for technical sales functions
Develop a 12-month organizational roadmap aligned with global goals
Transition the sales engineering organization to an enterprise-grade platform
Cultivate a strong internal talent pipeline through mentoring and development
Build formal succession frameworks to strengthen engineering standards
Partner with global sales leadership to define field requirements
Present data-driven business cases for resource scaling
Qualifications
10+ years of experience in technical sales or systems engineering teams within cybersecurity
4+ years managing multi-tiered organizations
Proven experience with complex technical infrastructure management
Strong financial and operational acumen in headcount models and ROI
Exceptional leadership and mediation skills in high-stakes environments
Benefits
Remote work flexibility
Opportunities for professional development
Supportive and diverse team environment
Commitment to employee well-being
Access to cutting-edge technology and resources
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

Work arrangement
Yes