Senior Account Manager

Role Summary -
The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given
territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise
Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and
specific geographies assigned.
Responsibilities -
Account & Partner Relationship Management
● Onboard new accounts by explaining the requirements to the partners and co-ordinating with
internal stakeholders
● Meet the existing partners periodically and ensure Rest Display Page(RDP) content is correct
and image coverage is high
● Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for
month on month growth and ensure partners invest consistently.
● Execute growth forward activities such as offer alignments, marketing operations alignments etc.
to ensure go live on events and activities as planned.
● Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and
partners at the restaurants
● Prepare the growth plans for each of the accounts being managed and gather competitor action
insights.
Data Interpretation & Business Performance Management:
● Filter relevant data from the Restaurant facing dashboard and explain the key performance
metrics to the partner
● Seek necessary support or actions from the partner to ensure the right RDP view to enable
conversions and grow the business.
● Stay updated on the partner's investment in competition.
● Ensure partner investments are equal or higher than competition with respect to discounts,
commission and advertisements by highlighting relevant inferences from dashboard.
Interaction with Stakeholders:
● Interact with partner support (discount change, Restaurant Display page etc.), sales operations
(competition comparison data, or any ongoing festival data etc.) and finance team ( reconciliation
of payouts, queries on GST etc, amount not credited to partner accounts etc.).
Functional Competencies:
● Understand Dine Out offerings and gain clarity of growth levers.
● Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads
RPO) , Commission Revenue per order and its constituents such as Average Order Value
(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
● Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise
transactions across accounts , denial rates, supply metrics vs competition
Desired Skill:
● Graduate with 3-5 years of field sales experience; Fluency in local language and working
knowledge of English
● Good working knowledge and experience of e-commerce activities and all online marketing
channels
● Confident, Pleasing, and a go-getter personality
● Effective communication skills
● Attitude & Aptitude for Sales
● Should be a team player, working alongside people from all walks of life.
● Analytical, good Excel skills.
● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules ●
Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at
all levels, internally and externally. Achieves a good result through a well-planned approach. ●
Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions.
Be able to identify opportunities and recommend/influence change to increase the effectiveness and
success of campaigns.
● Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal
drive and initiative to bring about change and help drive the business forward.

Employment type
Full-time

Work arrangement
No