Hubspot Broker Specialist

Hybrid working, birthday leave and purchased leave options
Flexible parental leave for primary and secondary carers
Volunteering leave, community grants and matched payroll giving
We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Financial Services vision is to be the #1 destination to find and finance property in Australia. We deliver this through a multi-channel home loan marketplace, supporting consumers who are buying or refinancing property, and brokers, independent business owners, who support our consumers to access finance with their expertise, trusted advice and service.
What the role is all about
Work closely with key Franchise brokers to support configuration, adoption and utilisation of HubSpot as a key business tool
Ensure workflows, automations and configurations are in place as intended
Work closely with HubSpot team to support gathering broker requirements and feedback, review in accordance to designed solutions and troubleshoot HubSpot issues.
Continuously monitor and optimize HubSpot performance, troubleshoot issues, and support implement solutions for scalability and reliability.
Configure and optimize HubSpot features such as workflows, segments, reporting, views etc
Stay updated with HubSpot platform updates, new features, broker needs and industry trends to leverage them in enhancing our CRM solution
Work with key stakeholders on questions, requests and provide guidance
Build and maintain Broker learning and development documentation for Hubspot, (in close collaboration with L&D team) including training materials
What we’re looking for
HubSpot CRM expertise: 2-4 years of hands-on experience in implementing and administering HubSpot CRM with a strong focus on custom objects, experience, workflows, reporting/dashboards and automations.
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Client focused: experience working directly with external stakeholders and applies a proactive, curious approach to solve customer challenges and help brokers grow their businesses
Mortgage Domain: solid understanding of the mortgage and home‑lending market, including relevant regulatory requirements (desirable but not essential)
Agile and Adaptable: comfortable operating at pace in an iterative environment; able to balance short‑term delivery with long‑term strategy
Analytical and Detail‑Oriented: strong problem‑solving skills; data‑driven with the ability to model commercial, customer and risk outcomes
Communication: excellent written and verbal skills, able to engage brokers, engineers, consumers and senior leaders
Stakeholder Management: proven ability to manage, influence and motivate stakeholders across all levels, internally and externally
Cross‑Functional Collaboration: approachable and effective working with engineering, design, marketing, sales and business stakeholders
Proactive and Determined: resourceful, able to manage multiple requirements under tight deadlines
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits include:
A hybrid and flexible approach to working
Flexible leave options including, birthday leave and purchase additional leave
Flexible parental leave offering for primary and secondary carers
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
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