Platform Manager - M365

Microsoft 365 Platform Manager
Location: Helsinki, Finland
Organization: IT Infrastructure & End-User Services
Reporting to: Head of IT Infrastructure & End-User Services
Help shape the future digital workplace at Paulig
At Paulig, we believe every meal, cup and moment should be full of flavour — and that bold ideas can make the world a tastier, more sustainable place. As a house of iconic brands, we can make an impact that counts – and careers that matter.
Now we’re looking for a Platform Manager – M365 to join our passionate team and help us shape the future of food and beverages. You will be based in Helsinki, Finland and report to the Head of IT – Infrastructure & EUS and be part of a great team of people based in our locations across Europe.
This role offers a unique opportunity to combine service ownership, vendor management, technology understanding and business collaboration while working closely with both internal stakeholders and external service partners.
Your responsibilities
The role consists of two key responsibility areas:
Microsoft 365 Platform Management
You will act as the service owner for Paulig's Microsoft 365 environment and related digital workplace services.
Your responsibilities include:
Developing and maintaining the Microsoft 365 service roadmap
Managing strategic service partners and ensuring services are delivered according to agreed SLAs and KPIs
Driving continuous service improvements and adoption of new capabilities
Ensuring a high-quality end-user experience across Microsoft 365 services
Coordinating user communication, awareness and training activities
Managing service performance, risks and improvement initiatives
Collaborating with infrastructure, architecture, cybersecurity and other needed teams
Managing service-related budgets, forecasts and cost follow-up
Acting as the key point of contact between business stakeholders, service providers and IT teams
Software Asset & Licensing Management
You will also be responsible for the governance of end-user software licensing and outsourced Software Asset Management (SAM) services.
Your responsibilities include:
Managing the external Software Asset Management service provider
Supporting software licensing governance and compliance processes
Monitoring license utilization and optimization opportunities
Participating in software contract and renewal discussions
Supporting budgeting and forecasting related to end-user software licensing
Maintaining visibility of software asset and license position across the organization
Working closely with procurement, finance, service providers and software vendors when required
What will help you succeed
At Paulig, operational Microsoft 365 services and Software Asset Management activities are delivered primarily through experienced external service partners.
Therefore, success in this role is not about being the deepest technical expert in every technology area. Instead, success comes from understanding services, building strong relationships, driving continuous improvements and ensuring our partners deliver high-quality outcomes.
We are looking for someone who already has a solid foundation in Microsoft technologies, service management or digital workplace services and who is motivated to further develop their expertise and take ownership of a broad and business-critical area.
What we are looking for
You may be a great fit for this role if you have:
Experience working with Microsoft 365, Digital Workplace, End-User Services or similar technology platforms
Experience in service management, vendor management, platform ownership or related roles
Understanding of IT service delivery and continuous improvement
Experience with budget follow-up, forecasting, licensing management or cost control
Strong communication and stakeholder management skills
A customer-oriented mindset with a genuine interest in improving end-user experience
Ability to work effectively with both business stakeholders and technical specialists
Sufficient technical understanding to discuss solutions, challenge service providers and support decision-making
It would be beneficial if you also have experience with
Microsoft 365 services such as Teams, SharePoint Online, OneDrive, Exchange Online and Intune
Microsoft licensing models and licensing governance
Basic understanding of Power Platform services, including Power BI
Microsoft Entra ID and identity-related concepts
Software Asset Management processes and tools
End-user communication, training and adoption activities
ITIL or other service management frameworks
Who you are
You are proactive, collaborative and eager to take ownership. You enjoy working with people, understanding business needs and turning ideas into practical improvements.
You are comfortable navigating between business discussions and technology topics and can effectively collaborate with both internal stakeholders and external partners.
Most importantly, you bring the foundation, curiosity and drive needed to successfully lead these service areas while continuously expanding your expertise and impact.
Why join Paulig?
In this role, you will:
Own and develop services used by employees across multiple countries
Work with modern Microsoft technologies and strategic service partners
Influence the future direction of Paulig's digital workplace
Collaborate with experts across infrastructure, cybersecurity, architecture, procurement and business teams
Have the opportunity to broaden your expertise and grow within a key area of IT
Join a company with strong values, trusted brands and ambitious growth plans
Interested?
Join us on our journey to build a flavourful and more sustainable future. We review applications continuously, so please apply as soon as possible or at latest October 16th 2026 and bring your unique flavour to Paulig.
If you have any questions about the role or the recruitment process, feel free to reach out to Juha Mäenpää, Head of IT, Infrastructure, on October 15th, 13:30 - 14:30 or October 16th 13:00 - 13:30, mobile: +358 408439416.
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