Support Analyst- ITIL and Datacenter

Job description:
Job Description
Must Have
Good to have
Location
Shift
Experience
Additional Information
strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial
Monitoring-platform knowledge and ITIL knowledge ; Mechanical or electrical knowledge related to data centers is preferred; Power BI & MS excel knowledge
TPO, Yerawada
24x7*365 coverage on a rotational roster
7+ Years of total experience
3+ Years of relevant
o Hardware issues are coordinated with a global hardware vendor, while facility issues such as elevated data-center room temperature are coordinated with the facilities team; the role records updates in the ticket and engages the required stakeholders.
o The team processes data-center access requests, including emergency access approvals and escort arrangements. The smart scheduling, such as grouping multiple requests for the same data center is required so one visit can address several requests efficiently.
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Mandatory Skills: IT Operations Management
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Experience: 5-8 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Work arrangement
No