Sr. Associate, Associate Relations

Alabang (96050), Philippines, Muntinlupa City, National Capital Region
Sr. Associate, Associate Relations
Summary:
To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations.
General Responsibilities:
1. Provides functional support in the assigned sub-function, including but not limited to:
Associate Relations
Oversees day to day management of Associate Relations (AR) administration processes
Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
Analyzes data - case trends, AR-related monitoring, etc
End to end handling of AR-related tasks
Conducts Learning Session, New Hire Orientation and People Manager Onboarding
Serves as an AR partner to other stakeholders
Conflict resolution and mediation
2. People Management, as applicable
Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
4. All other job-related duties that may be assigned from time to time
Qualifications:
College graduate or equivalent work experience
Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course
3 years working experience in related discipline, preferably with 1 year experience in supervisory role
Skills Required:
Knowledge in Philippine labor laws and regulations
Strong case management experience
Project management and process improvement
Excellent oral and written communication skills, analytical skills, customer focus
Proficient in Google Workspace and Salesforce
Amenable to work in a Mid Shift and Night Shift Schedule
Amenable to work in Alabang
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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