MANAGER OPERATIONS

Some Careers Shine Brighter Than Others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of MANAGER
In This Role, You Will
Circa 50%-90% of time spent in processing / technical aspects of the process (as outlined below)
Lead User Acceptance Testing for the business (as and when required). Lead Projects for both Onshore and GSC (based on business objectives, targets and requirements)
Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary)
Product Range / functions would include AML KYC Investor onboarding, Transaction monitoring, Negative news screening to name a few.
Process productivity and quality targets are set, monitored, and achieved to ensure optimum Supporting Transfer Agency Function for multiple jurisdictions.
Ensure regular and timely interaction with all stakeholders – namely country office teams, NFRO, Product, IT, GPD, AML/FCC Compliance teams, MLRO
AML KYC Specific Responsibilities: Investor Onboarding & CDD. Perform Customer Due Diligence (CDD) by collecting and verifying identity documents (e.g., government IDs, proof of address, incorporation certificates) for new mutual fund investors.
Verify the legal status of corporate entities and identify Ultimate Beneficial Owners (UBOs) to ensure transparency in ownership structures. Analyse investor risk profiles based on geography, industry, and transaction patterns.
Execute Enhanced Due Diligence (EDD) for high-risk investors, including Politically Exposed Persons (PEPs) and those from high-risk jurisdictions. Investigate and validate the Source of Funds (SoF) and Source of Wealth (SoW) to ensure investment capital is from legitimate origins.
To Be Successful You Will
A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualifications, not a bar provided aspirations are commensurate with the position. AML KYC and relevant risk certifications.
Minimum 5-7 years of Experience in Securities processing environment on AML KYC processes. Possess relevant Securities background and industry knowledge. Possess at least 24 months of Securities experience and Transfer Agency Operations AML KYC (this is a mandatory requirement)
In the current role for 12 Months. Relevant certification from CISI – Chartered Institute for Securities and Investment Certifications
Prior experience in Transfer Agency covering processes like Registration, Dealing, Payments & Reconciliation. Understanding of Financial Market and Mutual/ Hedge Fund operations desirable.
Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills, excellent knowledge of AML KYC and associated risks such as Sanctions.
Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections.
Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
Initiate cost control measures by achieving resource efficiency and managing overheads.
Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD***

Work arrangement
Hybrid