Partner Program Operations Manager

PARTNER PROGRAM OPERATIONS MANAGER
About AvePoint
AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.
Role Summary
We are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems, processes, and data.
This role acts as the operational backbone of the partner ecosystem, ensuring that program design is translated into scalable, efficient, and auditable execution within the Partner Portal (PRM), CRM, and integrated platforms. You partner closely with program leadership, CRM administration, product teams, and external vendors to drive system integrity, process consistency, and operational excellence.
This is an experienced individual contributor role. You serve as the primary expert for partner systems, workflows, and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it.
What This Role Is vs. Is Not
This Role IS
This Role IS NOT
The operational backbone of the partner program across PRM, CRM, and integrations
A program strategy designer or partner program owner (that's channel leadership)
The primary expert and go-to owner for the Partner Portal (PRM)
A CRM administrator (you partner with CRM admins, you are not one)
The translator of business requirements into workflows and system configurations
A software developer (you define requirements developers build against)
The owner of data integrity and governance between CRM and PRM
A dashboard or reporting analyst
An experienced individual contributor and project manager for partner systems
A people manager or team lead
Core Responsibilities
Partner Portal & PRM Operations (40% of Role)
You own the day-to-day operation, governance, and evolution of the Partner Portal and PRM.
Own daily operation and governance of the Partner Portal: lifecycle, user experience, and audit readiness
Coordinate and own the release of new content on the Partner Portal
Support Partner Program changes through clear operational guidance
Act as the go-to expert for anything related to the Partner Portal or PRM
Serve as Project Manager on all initiatives around the Partner Program and related systems
Data Integrity & Systems Governance (25% of Role)
Ensure data integrity between CRM and PRM, including field mapping accuracy and active ownership
Enforce governance rules on field values