Patient Booking Coordinator

Patient Booking Coordinator
Job Title: Patient Booking Coordinator
Location: Dentopedia Group Clinics
Schedule: Monday to Friday
Job Type: Part-Time
Salary: £13 - £15 per hour, depending on experience
Join a Growing, High-Standard Private Dental Group
We are not just hiring a Dental Receptionist. We are building a team of future leaders.
About Us
Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care.
We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we continue to expand, we are seeking a highly organised and patient-focused Patient Booking Coordinator to support our clinics and help deliver a seamless patient journey from first enquiry to consultation.
Role Overview
The Patient Booking Coordinator is responsible for managing patient enquiries and coordinating appointment bookings to ensure clinic diaries are optimised and patients receive a professional and welcoming experience from their first interaction with the practice.
This role plays a key part in supporting clinic efficiency, improving patient attendance, and ensuring a smooth flow of appointments that supports treatment conversion and overall clinic performance.
Key Responsibilities
Manage incoming patient enquiries via phone, email, WhatsApp, and online platforms
Book and coordinate patient appointments efficiently while optimising clinic diary utilisation
Ensure patients receive clear information regarding appointment availability and services
Monitor and reduce failed-to-attend (FTA) appointments through proactive communication and reminders
Work closely with clinicians, reception teams, and Treatment Coordinators to coordinate patient journeys
Maintain accurate patient records and booking documentation
Follow up missed calls and online enquiries promptly
Communicate diary changes, cancellations, or urgent booking requests to the relevant team members
Support clinic performance by maintaining efficient scheduling and patient flow
What We’re Looking For
Previous experience in a receptionist, call centre, or customer service role
Excellent communication and telephone skills
Strong organisational skills and attention to detail
Friendly, professional, and patient-focused approach
Ability to manage multiple tasks and work in a fast-paced environment
Confident using booking systems or CRM software
Reliable, proactive, and able to work within a performance-driven environment
Why Join Dentopedia Group
Clear systems and structured patient journeys
Strong marketing support and consistent patient flow
Supportive management and leadership
Opportunities for progression within a growing group
Ongoing training and professional development
Requirements
Essential Requirements
Right to work in the UK
Excellent spoken and written English
Strong organisational and multitasking skills
Confident using computer systems and digital platforms
Professional and confident telephone manner
Reliable, punctual and well-presented
Benefits
Staff Benefits
Three fully paid staff events each year – Summer Event, Winter Event, and Christmas Party
50% discount on treatments for yourself at any Dentopedia clinic
20% discount for your family members and relatives
Ad-hoc Amazon gift vouchers approved by CEO
Seasonal gifts and Christmas bonus

Work arrangement
No