Branch Services Officer

Company: 3801 UOB Vietnam
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
About the Department
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
Job Responsibilities
Ensure the services delivered to the customers are efficient and courteous
I. Operation: Ensure the effectiveness of branch operations & risk control
Ensure positive public perception of the Bank by extending a courteous greeting and welcome to customers and visitors by providing accurate and timely customer service
Prepares accounting registration of daily activities of the department
Receive cash (FCY / VND) deposit by customers; perform cash withdrawal transactions from customer account
Ensure that the Source of Funds with the relevant threshold amounts is properly obtained from customers on cash transaction
Selling and buying of FCY in cash to/from customers
Perform end of day procedure. Reconcile cash account daily
Perform compliance checking including but not limited to sanction screen, public figure checking, and local FX control regulation that applicable to products/services
Handle customer inquiries, refer leads/ queries to appropriate distribution channels, attend to and resolve quickly
Perform maintenance functions (under Maker role only) such as change of address, telephone number, email address, passport number, account related requests, block status placement & uplift and account closure
II. Service standardization at highest level
Service standard and quality upheld in the highest level
Ensuring max level of customer experience and satisfaction at branch by achieving the Branch NPS
Ensuring customer feedback is handled with care and efficient
III. Growth - Business collaborations
Engage & explore customer needs to achieve the assigned sales collaboration's goal.
IV. Others
Support team member to fulfill daily tasks with no pending/overdue items
Assume responsibilities of registered key / combination holder.
Scan and index SAO/Maintenance application to Core system
Perform branch internal report such as QMS, branch operation transaction volume,…
Other tasks/project assigned by BOM from time to time
Job Requirements
Meticulous with aptitude for numbers
Efficient, organized with good analytical skills
Customer service oriented with good communication and problem-solving skills
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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