Customer Success Manager - US

About Wingify
Founded in 2009, Wingify was built with a simple mission: to make experimentation and experience optimization accessible to everyone. What began in a New Delhi apartment has grown into a global SaaS platform enabling organizations to improve digital experiences through data-driven experimentation and insight.
Following Wingify’s merger with AB Tasty, the combined organization now forms a larger digital experience optimization platform with $100M+ in annual recurring revenue, 4,000+ customers worldwide, and nearly 800 employees across 11 global offices. Led by Sparsh Gupta as CEO and backed by Everstone, the group is focused on delivering best-in-class experimentation, personalization, and AI-led optimization solutions at global scale.
Role Overview:
As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using Wingify solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.
Key Responsibilities:
Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, impleWork closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
Manage the onboarding of new clients.
Help build loyalty by creating an excellent relationship with the customers.
Arrange operational and methodological training sessions for your accounts
Resolve any issues and problems faced by customers
Manage complaints to maintain trust
Serve as the link of communication between customers and internal teams
Maximize your portfolio’s retention by minimizing churn and contraction
Required Skills & Experience:
Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
Understanding of Conversion Rate Optimization space
Knowledge of Digital Marketing techniques and online promotional activities.
Analytical thinker who can translate complex data into actionable plans
Understanding of Google Analytics
Knowledge of how SaaS works
Excellent customer relationship management skills.
Outstanding communication, understanding, and writing skills.
Understanding of web applications, HTML, JavaScript, and CSS is a plus
Bachelor’s degree, Business or Computer Science related.
Minimum 3 years of customer-facing experience.
Perks and Benefits:
Remote-First Organization: Flexibility to work from anywhere.
Group Health Insurance: Comprehensive coverage for you and your family.
International Offsites: Participate in annual company retreats to global destinations.
Competitive Compensation: Attractive salary with performance incentives.
Learning Opportunities: Engage in incredible learning experiences within international teams.

Work arrangement
Yes